Bilingual Member Support Center Spec

JOB REQUIREMENTS: We currently have a career opportunity for a full-time

Bilingual Member Support Center Specialist I at our corporate office

(Enterprise) in Appleton! The Bilingual Member Support Center Specialist

will create a positive first impression and establish strong member

relationships while assisting members, potential members, and other

departments with their requests by phone or electronic delivery

Channels. The Primary Responsibilities Of The Bilingual Member Support

Center Specialist role include but are not limited to: Promoting and

upholding the Fox Mission, Purpose, Vision, and Values Assisting members

with account inquiries, problem resolution, and account maintenance on

the phone, by email, or in writing via other electronic delivery

channels Answering the phone in a courteous, timely, and professional

manner Providing information and directing members to appropriate credit

union representatives Protecting the confidentiality of our members\'

accounts by properly identifying callers Understanding account titles,

roles, and designations to properly identify parties authorized to

access account information and perform transactions Explaining

information in an easy-to-understand manner, avoiding credit union

jargon Accurately performing monetary transactions Making sound

decisions regarding problem resolution and service charge refunds

Troubleshooting calls regarding member accounts Maintaining knowledge

About Credit Union Policies, Processes, And Procedures Educating Members

on products and services that meet their needs Adhering to goals and

member service expectations, including key phone metrics and quality

standards supporting department service levels Candidates for the

Bilingual Member Support Center Specialist Position Should Possess

Experience working in a fast-paced environment and with ability to

multi-task. One to three years of similar or related experience

preferred Basic technical support Strong verbal and written

communication skills, ability to empathize with members and to make

decisions with minimal information Ability to navigate throughout

various programs on a computer at one time, prioritize work, and

multitask Ability to assist members with basic technical support of our

website, digital banking, and mobile app on multiple types of devices:

mobile, tablet, desktop PC, Mac, etc. Ability to maintain a continuous

workload in a fast-paced environment Effective time management and

organizational skills Attention to detail The ability to speak and

translate fluent Spanish and English is required. Member Support Center

hours: Mon. Wed. 8am-5pm, Thurs. & Fri. 8am- 6pm, Sat. 9-12pm Fox

Communities Credit Union is a \$3 billion in assets community-based

credit union serving more than 130,000 members at over 20 locations. We

take pride in being a progressive, member-owned, full service financial

institution dedicated to serving the community. Fox Communities Credit

Union believes our team members are our most important asset. We offer a

great team environment, competitive salary and an excellent benefit

package which includes, medical, dental, vision, life, short term and

long-term disability insurance, 401k (Roth and Traditional), which

includes company contributions including match, paid time off and

caregiver leave! As part of our commitment to the communities we serve

we also offer all team members Paid Volunteer Time Off! If you are

enthusiastic about a rewarding career with a successful & growing credit

union, apply now! Equal Opportunity Employer of Minorities, Females,

Protected Veterans, and Individuals with Disabilities. \*\*\*\*\* OTHER

EXPERIENCE AND QUALIFICATIONS: Candidates for the Bilingual Member

Support Center Specialist position should possess: Experience working in

a fast-paced environment and with ability to multi-task. One to three

years of similar or related experience preferred Basic technical support

Strong verbal nd written communication skills, ability to empathize

with members and to make decisions with minimal information Ability to

navigate throughout various programs on a computer at one time,

prioritize work, and multitask Ability to assist members with basic

technical support of our website, digital banking, and mobile app on

multiple types of devices: mobile, tablet, desktop PC, Mac, etc. Ability

to maintain a continuous workload in a fast-paced environment Effective

time management and organizational skills Attention to detail The

ability to speak and translate fluent Spanish and English is required.

Member Support Center hours: Mon. Wed. 8am-5pm, Thurs. & Fri. 8am- 6pm,

Sat. 9-12pm \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

www.foxcu.org