Case Manager- Health Programs

Brief Description

Summary of Position: The Care Coordinator provides medical case management, supports the Health Team, helps participants access health services, and assists participants in adopting healthy behaviors.

Specific Duties

• Provide medical case management:
• Collaborate with local health care and social service providers
• Complete professional referrals as indicated by the needs of participants
• Communicate participant treatment plans to others involved in the participant’s care
• Assist participants in obtaining and maintaining health insurance
• Prepare forms (e.g., insurance applications, transportation assistance)
• Function as a patient navigator for participants for medical services; transport and accompany participants as needed to medical appointments
• Assist participants with remote access and use of their electronic medical records at other facilities (e.g., EPIC)
• In consultation with the health providers, refer participants to appropriate medical services as needed
• Document participant encounters (phone, verbal, email) in the Electronic Health Record (EHR) and the Homeless Management Information System (HMIS)
• Complete entries in the Homeless Management Information System (HMIS) for all members of the health team
  
  

Provide administrative support

• Coordinate TB screening, flu vaccination and COVID testing for participants
• Prepare and submit reports (using HMIS, the EMR, and other databases)
• Maintain all logs and required checks of medical equipment
• Support drop-in physician clinics
• Maintain clinic supplies (e.g., inventory, ordering, purchasing)
• Arrange and maintain examining room instruments, supplies, and equipment
• Support infection control
• Maintain all logs and required checks (e.g., refrigerator temperatures, eyewash stations, equipment checks)
  
  

Physical Demands & Work Environment: This position requires standing, walking, bending, kneeling, and stooping. This role requires regular travel between various locations.

Equal Opportunity: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This job description is not designed as a full listing of activities, duties or responsibilities required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Minimum qualifications:

• Bachelor's degree or equivalent experience providing care coordinator or medical case management in a healthcare setting
• Valid driver’s license
• Effective problem solving, organization and prioritization of tasks
• Strong verbal and written communication skills
• Computer competency with Microsoft Office suite and data entry
• Ability to work independently and be self-directed and flexible
  
  

The Following Qualifications Are Highly Desirable

• Special interest in Medical Care or previous medical training
• Experience working with persons with housing insecurity, mental illness, and/or have substance use disorders
• Experience with implementing evidenced-based practices including trauma-informed care and harm reduction
• Cultural competency in working with a diverse population including those experiencing housing insecurity and/or with behavioral health conditions and a strong commitment to valuing diversity and contributing to an inclusive environment for staff and participants
  
  

Other Requirements

• Must submit to a criminal background check
• Must submit to or provide evidence of a recent test for tuberculosis
  
  

Summary

For nearly 40 years, Connections for the Homeless has served and catalyzed our community to end homelessness, one person at a time. Each year we provide eviction prevention, shelter, and housing services to 4,000 people from across north suburban Cook County. Beyond providing direct services we also operate a robust advocacy and community organizing program to address the root causes of homelessness. The COVID pandemic accelerated our growth in the depth and breadth of services we offer and the organizational infrastructure to sustain this highly impactful organization. Connections is a radically reshaped organization deeply committed to demonstrating our core values in all relationships with participants, colleagues, donors, partners, and volunteers.

Join our dedicated team at Connections for the Homeless, where we blend a commitment to making a difference with a competitive rewards package. Our full-time employees enjoy a range of benefits, consciously crafted through an equitable lens, to support their well-being and professional growth.

At Connections for the Homeless, we recognize that supporting our employees is essential in achieving our mission. We are ready to invest in you as you make a difference in our community. We can't wait for you to join us!