Client Success Coordinator

Job Title: Client Success Coordinator

Location: In-office

Job Type: Part-Time (32 hours/week)

Schedule: Monday through Thursday, 8:30 AM – 5:00 PM

Pay: $17 - 26 / hour depending upon qualifications

At Ben Hall Law, we believe that every person—no matter their past, their charge, or their status—deserves a defense team that fights like their life depends on it. Because it does.

We exist for those facing the full weight of the government—a system with the power to take away liberty, reputation, family, and future. When the government decides someone should be caged or branded a criminal, that burden must be met with relentless opposition. We exhaust every possibility, examine every detail, and challenge every assumption. We don’t take shortcuts. We don’t back down.

We are driven by the belief that our legal system—while one of the best in the world—is still run by humans, and therefore deeply flawed. Innocent people are charged. Good people make mistakes. And sometimes, the system simply gets it wrong. Our job is to make sure it doesn’t.

We also stand in unique solidarity with those who serve the public. Police officers—often criticized and rarely understood—deserve the same strong, loyal, and principled defense as anyone else. When an officer is involved in a critical incident or makes a mistake, it is rarely out of malice. These moments call for courage, compassion, and clarity—not condemnation.

What drives this Firm is not just winning cases. It’s the belief that justice is not automatic—it must be fought for. We uphold “innocent until proven guilty,” even when the rest of the justice system treats it as the opposite. Our mission is to ensure every client who walks through our doors feels like they have “the dream team” behind them—because that’s exactly what we strive to be.

And for our staff: this isn’t just a job. This is a calling. Your work—whether in court or behind the scenes—has the power to change someone’s life. Every motion you draft, every discovery packet you prepare, every client call you return, and every minute you bill is a step in the fight for fairness, dignity, and due process.

We don’t work for the system. We work against its abuse. We fight to keep its promises honest.

That's why we're here.

Ben Hall Law is seeking a Client Success Coordinator to be the welcoming face and voice of our firm. This part-time position is ideal for someone who loves talking to people, is naturally warm and professional, and wants to play a key role in creating a positive client experience. You will manage front-desk operations, handle incoming communications, and ensure our clients are kept informed and feel supported throughout their legal journey.

• Greet clients, visitors, and vendors warmly and professionally upon arrival
• Answer incoming phone calls, route them appropriately, and take detailed messages
• Provide routine updates to clients regarding their cases, timelines, and next steps (as directed)
• Receive, sort, and distribute incoming mail and deliveries
• Prepare outgoing mail and certified mail as needed
• Maintain a clean, professional, and welcoming reception area
• Log client communications and correspondence accurately
• Schedule or confirm client meetings and court dates as directed
• Communicate empathetically with clients, especially in times of stress or uncertainty
  

• Naturally friendly and enjoys frequent interaction with people
• Professional phone and in-person demeanor
• Strong verbal communication and listening skills
• Organized and detail-oriented with the ability to multitask
• Ability to maintain confidentiality and handle sensitive information appropriately
• Comfortable with phones, email, and basic office software
  

• Experience in a law office, medical office, or similar professional setting
• Experience with case management software or multi-line phones
• Bilingual (Spanish/English) is a plus but not required
  

At Ben Hall Law, we believe in treating every client with respect, clarity, and compassion. Our Client Success Coordinator is the first impression clients have of our firm, and we are looking for someone who takes pride in being a helpful, steady presence. If you're someone who cares about people and wants to work in a fast-paced, meaningful environment—we’d love to hear from you.