Coordinator II (Olive Branch)

What we expect The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking a Coordinator II in Olive Branch, MS.

Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS:

• Process PO’s from Customers
• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
• Process returned goods paperwork, issue credits/debits.
• Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
• Supply quotes to customers for material in a prompt and accurate manner.
• Identify and resolve order discrepancies in a timely manner.
• Resolve customer inquiries via phone or email
• Handle high volume calls while performing all other task
• Lead special projects and other duties as assigned.
• Two or more years of customer service experience in a heavy call volume environment is required
• Elevator part knowledge and five or more years elevator technical experience is a plus
• Working knowledge of Word, Excel and heavy Outlook is required
• The ability to read, interpret and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.
  
  

Who we are looking for

EDUCATION & EXPERIENCE:

• High School and/or Technical School Diploma required.
• Bachelor’s Degree or Associate Degree in a field a plus.
  
  

What we offer Who we are Contact

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