Automotive Service BDC Mazda

Job Description

Service BDC Guest Relations – Mazda Huntington

Creating a strong first impression is essential in the automotive service process. Our Guest Relations Representatives act as the friendly, supportive voice for customers seeking assistance with their service needs. This role offers a salary with commission-based earning potential.

Responsibilities

• Answer customer calls and schedule follow-ups for service appointments.
• Assist customers in booking service appointments.
• Follow up with customers regarding upcoming service needs.
• Participate in team and process development sessions, fostering positive relationships with teammates, service teams, and dealership management.
• Utilize CRM systems daily to track and manage customer interactions effectively.
  
  

Qualifications

• Reliable self-starter with an ambitious mindset.
• Excellent communication, interpersonal, and organizational skills.
• Empathy and active listening skills to understand customer needs.
• Strong work ethic and ability to excel in a fast-paced, results-driven environment.
• At least one year of experience in customer-facing service or telephone-based roles.
• Friendly, enthusiastic, dependable, and a positive team-player attitude.
• Receptive to constructive feedback for personal and professional growth.
• Strong computer and multitasking skills.
  
  

Additional Information

The responsibilities and qualifications listed above are required but not limited to other job-related duties as assigned by supervisors. In the retail automotive industry, nothing is more important than customer satisfaction. Join us and grow your career!

We are an equal opportunity employer, committed to fostering an inclusive workplace, and we prohibit discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

 401k Plan

 Paid time off (PTO)

 Competitive Pay Plans

 Health Insurance

 Dental Insurance

 Vision Plans

 Promotion from within