Manager, People Experience

Who We Are

Tatcha is a skincare brand rooted in timeless Japanese wisdom, offering transformative yet kind-to-skin formulas that marry Japanese botanicals with clinical ingredients. Our formulation philosophy is informed by the Japanese concept hinou dokon, which means “skin-mind same root”—an acknowledgement of the powerful connection between the skin and the brain. Guided by the mission to care for people through their skin, Tatcha takes a holistic approach to skincare from concept to formulation to clinical evaluation, offering skincare rituals that benefit both skin and mind, while emphasizing the importance of mindfulness to skin health.

Job Summary

The Manager, People Experience at Tatcha is a key role within the People Team (HR) as well as the broader organization. In this role you will develop and execute projects aligned with the company’s business needs, values and guiding beliefs. This work touches on every step of the employee journey with the goal of creating and nurturing a considered, inclusive and high-performing workplace culture. This role reports into the Director of People & Culture and is based (hybrid) in our San Francisco office.

Key Responsibilities

Each day at Tatcha is different with new problems to solve and tasks to tackle. We are a small and agile team, so your work may touch on different areas of HR, Recruiting and HR Operations. Your primary responsibilities will include:

Engagement Events

• Develop and execute an annual calendar of events and initiatives to promote our culture, brand-heritage and relationship-building for our in-office and remote employees
• Oversee end-to-end event planning, including venue selection, venue management, budget tracking, and communications
• Partner with internal stakeholders like Brand Heritage, Sustainability, Office Manager and more to align on event goals and coordinate logistics
• Act as a champion of our culture and values through thoughtfully curated events and experiences
  
  

Employee Recognition

• Design and implement scalable ways to celebrate employees in alignment with our culture, values and business goals
• Oversee formal and informal recognition programs and consistently encourage adoption
• Manage strategy and logistics of company gifting, including holiday, anniversary and other occasions to recognize and celebrate
• Develop internal campaigns and messaging to drive awareness, participation and excitement around recognition efforts
• Track participation and sentiment and use data to recommend program improvements
• Ensure recognition is inclusive across departments, roles, levels and locations
  
  

Internal Communications

• Write, edit and manage high-quality content for all internal channels on behalf of the People Team, including all-hands, newsletters, Slack and more
• Design and implement communication plans to support business priorities and culture
• Optimize tools and data to measure effectiveness and engagement, report insights and recommend improvements
  
  

Learning & Development

• Coordinate and support in the delivery of learning programs aligned with business needs and employee growth
• Manage logistics, scheduling, communications and materials for in-person and remote sessions
• Coordinate with external training providers to schedule, manage contracts, and evaluate effectiveness
• Work creatively within budget limitations
• Promote learning opportunities through internal channels and encourage participation
• Collect feedback and data to inform updates or improvements to sessions
  
  

Who You Are

• Excellent writing, storytelling and communication skills
• Ability to build relationships cross-functionally and collaborate effectively
• Able to independently manage multiple initiatives and deadlines
• Comfortable in a fast-changing environment and can move with agility
• Comfortable with public speaking, including with a large audience
• Able to influence and inspire others in the organization
• High integrity and honesty, and able to maintain confidentiality
• A deep care for the employee experience
• Excellent project management and organizational skills and attention to detail
• High emotional intelligence and empathy
• Ability to blend creative and strategic thinking
• Eager and able to listen to, absorb, and offer feedback
• Experience with HRIS, engagement survey tools and data analysis
  
  

Qualifications

• 5+ years of experience in HR, Employee Engagement or People Operations
• Proficient with Microsoft Office Suite and/or Google Suite
• Proven experience designing and delivering employee experience or culture-focused programs.
  
  

The Details

The expected base salary range for this position is $100,000 to $110,000. The exact base pay is determined by various factors including experience, skills, education, geographic location, and budget.

This position is also eligible for participation in the company discretionary bonus plan based on personal performance and company results. Tatcha offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid time off, and paid holidays.

Tatcha is committed to diversity and inclusion to drive its business results and create a better future for all employees, global consumers, partners, and communities. If you are an individual with a disability and need an accommodation in order to apply for a job listing, please contact us at [email protected].

Applicants and employees are protected from discrimination under Federal law. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment during normal business hours at establishment by appointment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disability.

Protect yourself against fraud and identity theft. It is always recommended to apply to our open positions directly via our career page located at www.tactcha.com/careers. Tatcha will never ask applicants for their financial or banking information prior to hire. If you have questions, please reach out to us directly at [email protected].