User Support Technician

Job Purpose

To provide IT support to students enrolled in the training courses offered at our institution. This position is responsible for loading and transporting multiple laptops from the imaging lab to the classroom; perform trouble shooting techniques to remedy issues students may encounter while in session; and assist with control processes.

Responsibilities

• Ensure timely and efficient execution of tasks to meet all scheduled IT support requirements.
• Perform system imaging and deployment of laptops and desktops to ensure standardized configurations for student use.
• Troubleshoot hardware, software, and network issues reported by students, providing resolution or escalation as necessary.
• Reset and manage user passwords in accordance with security protocols and access policies.
• Maintain and update the IT inventory management database to accurately track all hardware assets, including laptops, peripherals, and support equipment.
• Safely load, unload, and transport laptops and related equipment between storage, classrooms, and other designated locations.
• Conduct technical orientation and IT briefings for student classes of up to 280 individuals, ensuring clear communication of available resources, policies, and procedures.
  
  

Education And Experience

• Associate’s Degree in Information Technology, Computer Science, or a related discipline from an accredited institution.
• A minimum of four (4) years of relevant experience in IT support, help desk operations, or a technical user support role.
• Ability to remain on feet for extended periods of time while performing equipment setup, troubleshooting, or support tasks.
• Physical capability to lift and carry equipment weighing between 20–25 pounds, including laptops, printers, and support gear.
• Ability to stoop, bend, and kneel as needed to install, connect, or troubleshoot hardware components in various environments.
  
  

Certification Requirements

• A+ CE
• Sec+ CE
  
  

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.

 

Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets