Operations Manager

JOB TITLE:

Front Line Manager / Sanitation Manager

REPORTS TO (title):

District Manager / RGM / GM

DEPARTMENT:

Management

POSITION SUMMARY:

Describe the general purpose of the job or why the job exists.

Client Retention/Customer Relationships / One Best Team / Quality/Productivity

Safety / Financial

CRITICAL ATTRIBUTES/SKILLS:

A list of principle on-going responsibilities that is necessary to accomplish the purpose of the job.

1. Ø Must be able to follow instruction.
2. Ø Must be able to pass background check.
3. Ø Must be able to pass a drug screen.
4. Ø Must have a high-quality standard.
5. Ø Must be able to work flexible hours.
6. Ø Must have reliable transportation.
7. Ø Must be able to work well with other people.
8. Ø Must be able to read, write, and count.
9. Ø Must be able to operate Microsoft Office programs, MSS programs, and Aramark programs.
10. Ø Must be able to work quickly and safely.
11. Ø Must implement, train, and follow all established work rules; including, but not limited to: GMPs.
12. Ø Must physically be able to stand a minimum of (8) eight hours to a maximum of (16) sixteen hours daily.
13. Ø Must be able to stoop and bend while lifting weight up to (50) lb.
14. Ø Must be able to climb onto and crawl under machinery as required.
15. Ø Must present and teach established safety orientation and safety training sessions.
16. Ø Must be able to implement and run the Aramark Sanitation OPX program.
17. Ø Must be able to complete a Go Spot Check site audit monthly.
18. Ø Must be able to run MSS program.
19. Ø Performs quality control inspections of entire facility every month. Able to recognize acceptable and non-acceptable cleaning practices and make necessary changes.

Ensures that all areas and equipment are safe and sanitary.

Performs other duties as directed by Aramark management/client.

ESSENTIAL JOB FUNCTIONS/REQUIREMENTS

CLIENT RETENTION / CUSTOMER RELATIONSHIPS

1. Ø You are the Aramark business agent at your site.
2. Ø Deliver service as contracted and promised.
3. Ø Use agreed upon KPIs to track performance.
4. Ø Conduct regular consultative business reviews with client, capture information using scorecard tool, or meeting minutes (MJRs).
5. Ø Build client relationships.
6. Ø Keep all Confidential and proprietary Aramark information and any other information directed by your Aramark manager confidential and inside Aramark management at all times.
7. Ø Create a web of influence.
8. Ø Demonstrate and document Aramark’s value.
9. Ø Participate in customer and community activities and functions.
10. Ø Customer retention.

ONE BEST TEAM

1. Ø Communicate team vision, goals, and purpose.
2. Ø Team selection and recruitment.
3. Ø Communication of standards (safety, productivity, quality), employee handbook
4. Ø Team assessment and training.
5. Ø Appraisals.
6. Ø Individual development plans (documented orientation, ongoing training records)
7. Ø Monthly Team Meetings.
8. Ø Monthly training sessions (Safety, Job Skill, Life Skills, Other Mandatory Training).
9. Ø Create a caring environment and good relationships.
10. Ø Employee retention, low employee turnover (goal of 20% or less).
11. Ø Leadership development/succession planning.

QUALITY/PRODUCTIVITY

1. Ø Service/Delivery.
2. Ø Aramark Sanitation OPX Program in place and operational.
3. Ø Assess service delivery and customer expectations (SPM).
4. Ø Implement productivity and technology innovations.
5. Ø Measurement and feedback.
6. Ø Internal – quality and productivity targets, Go Spot check audits completed monthly.
7. Ø Lead Sanitation in external – industry specific, i.e.: ISO-9000, BRC/SQF, FSMA, FDA, etc. inspections.
8. Ø Customer Food Safety Inspections – Weekly.
9. Ø Conduct Monthly Joint Review, semi-annual customer feedback.
10. Ø Employee – Employee Satisfaction Survey.

SAFETY

1. Ø Establish Standards.
2. Ø Procedures, Behaviors, Observation, Reporting, Zero tolerance.
3. Ø No reportable injuries, no lost days of work.
4. Ø Provide and document Safety Training.
5. Ø GMM reporting, monthly/weekly focus.
6. Ø Assess and measure outcomes.
7. Ø Display and use Aramark safety program.
8. Ø Conduct root cause analysis in the GMM on all accidents and reported unsafe conditions.
9. Ø Effectively manage all worker comp claims.

FINANCIAL

1. Ø Full P&L Responsibilities for Account Site.
2. Ø Manage labor, revenue, and expenses to maximize FLC.
3. Ø Invoice in a timely manner.
4. Ø Follow-up and collect payments.
5. Ø Pursue pre-payment.
6. Ø Budget.
7. Ø Create annual budgets and then manage to meet or exceed budget.
8. Ø Manage Revenue and FLC to within 5% of monthly estimates.
9. Ø Base Business Growth.
10. Ø Grow base business 5% per year.
11. Ø Support Regional Sales Executives by delivering excellent service.

DESIRED EXPERIENCE/EDUCATION

5 years of previous management experience in a fast-paced production environment.

Associate degree in business administration.

Computer literate: be able to compile reports, create presentations, understands Microsoft Office computer programs (excel, ppt, word).