Shelter Advocate

Niagara Falls. Pinnacle Community Services. Shelter Advocate. $19.11/hour.

Position Overview

The Shelter Advocate supports the Passage Shelter team by providing case

management to Survivors of abuse and their families residing at the Passage Domestic

Violence Shelter; in addition to demonstrating knowledge of the mission and services of

Pinnacle Community Services, Inc., (PCS).

Qualificiations/Experience

• Bachelors Degree in Social Work (or related field) preferred.
• Associates Degree in Social Work (or related field) and one-year experience required.
• Knowledge of domestic violence, substance abuse, and mental health issues.
• Must possess valid NYS Driver license and have access to personal vehicle during work hours.
• Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web-based databases.
  
  

Job Responsibilities

• Answers incoming telephone calls from individuals experiencing domestic violence; assesses crisis situations; and takes appropriate action, answer calls from general public requesting information in a polite and welcoming manner.
• Conducts resident intakes, including all paperwork in a legible manner, and admits individual into shelter; follows all appropriate procedures upon arrival of individual to be admitted; educates residents on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies resident to their assigned room; provides individual with essential toiletries
• Conducts interviews to assess the individuals specific needs and implements work plans for residents and their families in shelter in collaboration with Advocacy Team.
• Instructs residents in case management/navigation skills through various community services; refers to appropriate internal and external services.
  
  

Monitors and evaluates service provided.

• Possesses current knowledge of community referral resources for counseling, financial support, medical services/support, education/training, employment, DSS, housing, etc. for client referrals/ linkages and follow up. Networks with other service providers to assist with individual needs.
• Supports the Residential Manager in working with representatives of Department of Social Services to ensure successful coordination of benefits as well as assures follow-through by client of Department of Social Services requirements with assistance from assigned Department of Social Services worker
• Coordinates with Passage Staff to respond to hotline calls/coverage, respond to emergent client needs in order to ensure shelter safety and that client needs are met, during the daytime hours
• Maintains thorough client files/statistics/client closings on a timely basis and documenting daily activities. Assists with information reports to funding bodies.
• Assists Residential Manager in daily shelter duties and needs, maintaining a safe, comfortable environment for adults and children in residence.
• Participates in weekly Case Conference meetings.
• Meets with supervisor and actively participates in regularly scheduled supervision.
• Participates actively in ongoing professional development.
• Performs other duties as assigned by administration.
  
  

Eoe Statement

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law.

To apply, forward cover letter and resume to: [email protected]

OR

Follow link to apply through company website: http://www.pinnaclecs.org