Resident Care Worker - Passage House

Niagara Falls. Pinnacle Community Services. Resident Care Worker - Passage House. $15.55/hour.

Position Overview

The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and

secure environment for those in our emergency shelter; in addition to demonstrating knowledge of the

mission and services of PCS.

Qualificiations/Experience

• Associates Degree in Human Services preferred. High School diploma (or GED) required
• Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights
• Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web-based databases. Understanding of the use of email in the workplace
  
  

Job Responsibilities

• Answers incoming crisis calls from domestic violence victims; assesses crisis situations; and takes
  
  

appropriate action

• Answers calls from general public requesting information in a polite and welcoming manner
• Conducts client intakes, including all paperwork in a legible manner, and admits clients to shelter
• Respects client confidentiality
• Follows all appropriate procedures upon arrival of client to be admitted, including orientating
  
  

clients to Shelter physical plant and amenities; educates clients on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies client to their assigned room; provides toilet articles

• Documents Daily Log notes and shares other client information with incoming coverage staff, as
  
  

appropriate

• Maintains contact with Shelter clients; provides brief emotional support, as needed.
• Refers clients to social work staff for counseling issues
• Monitors and oversees daily chores, meal preparation and cleanup, and ensures that appliances are used in a safe manner
• Maintains a safe, comfortable environment for individuals in residence, including not leaving the
  
  

residence unsupervised without supervisory approval

• Assists Residential Care Coordinator in obtaining and storing supplies, organizing donations and in maintaining Shelter building and grounds; light housekeeping
• Assists Residential Care Coordinator with organizing and updating documents, other office needs, as appropriate
• Participates actively in ongoing professional development
• Meets and participates on a regular, planned basis with the Residential Care Coordinator for supervision
  
  

Physical/Environmental Demands

• Ability to work in a crisis intervention setting
• Job performed in a shelter/residential setting
• Occasional lifting (15 pounds or less)
• Occasional standing/sitting
• Moderate stress
• Occasional PC/computer work
  
  

Agency Expectations

• Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective
  
  

Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.

• Subject to clearance of the Justice Center Requirements: Staff Exclusions List (SEL), NYS State
  
  

Central Registry for Child Abuse and Maltreatment (SCR), and Criminal Background (fingerprinting)

• Attends and participates in appropriate agency staff trainings and meetings
• Advocates for cultural diversity/sensitivity as appropriate
  
  

EOE Statement

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and

delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law.

To apply, forward cover letter and resume to: [email protected]

OR

Follow link to apply on company website: http://www.pinnaclecs.org