General Manager

Description

Are You Ready to Change the Industry Together?

Miles Ahead Brands (MAB) is a family of like-minded brands committed to raising the standard of service and driving the aggregate transportation industry into the future. MAB is a growth services team dedicated to driving results and enabling growth for all our partner logistics brands across the south and southeast of the United States.

As the General Manager, you will report to the VP of Texas Operations and play a pivotal role in driving business growth and customer retention within the aggregate industry. With a deep understanding of local dry bulk movements and construction services, you will lead all aspects of the business, from managing the P&L and driving sales to overseeing delivery and operations. Success in this role requires a motivated, resilient leader who is a good listener, empathetic, and dedicated to cultivating strong customer and vendor relationships while fostering a collaborative team environment.

• Mission: We are a family of brands committed to raising the standard of service in the aggregate distribution industry.
• Vision: Create a $1 billion tech-enabled logistics organization that changes the aggregate transportation industry.
  
  

Our Values

• 1% Better, Every Day: Continuous growth is a part of who we are as professionals and people. We are committed to being better today than yesterday, so we are ready for who our organization needs us to be tomorrow.
• Promise & Deliver: Pick up the phone, respond, then get it done. We are reliable in every sense of the word and deliver quality work and customer service no matter our role. We own our areas and are accountable to ourselves and each other to build trust.
• Find a Way or Make a Way: There is no problem we can't solve. We work together and do hard things to simplify the lives of clients, haulers and each other. We find the best way and are open-minded to innovation, technology and new ways of working because we are building an organization to change our industry.
• Candid, but Kind: We tell each other the truth and challenge each other when we don’t agree. We build real relationships rooted in kindness and thoughtfulness. Our people will always be our #1 unique and we will never lose sight of that.
• Rev it Up: Positive energy fuels us to get us to our vision. Each of us contributes to our culture by bringing consistent energy and passion that ripples through our teams like a fire. We celebrate and praise each other's contributions and strive to create a place we all want to be.
  
  

Who You Are

You are a driven and customer-focused leader with a natural ability to build and nurture strong relationships. In this customer-facing role, your problem-solving skills, mental toughness, and relentless drive will be essential to your success. You have a keen understanding of customer needs and are proactive in crafting innovative solutions to enhance their experience. Your passion for delivering exceptional service and your ability to anticipate challenges will make you an invaluable asset to the team.

Why This Role Matters

At Miles Ahead Brands, our mission is to elevate the level of service we provide to our customers, and the General Manager is central to achieving this goal. In this role, you are not just managing operations; you are cultivating lasting partnerships that go beyond transactions, ensuring that our customers experience a one-of-a-kind, world-class service. Your ability to take decisive action and focus on both company and individual goals is crucial to our success. By fostering mutually beneficial relationships, you help drive our mission forward, making a meaningful impact on our customers and the business as a whole.

Who Your Internal Customers Are and How This Role Delivers Value to Them

• Leadership Team - This role provides valuable insight to the Leadership Team as they continue to plan for future growth and development of the business.
• Sales & Account Management Team - By driving operational excellence, optimizing delivery processes, and providing the necessary resources, you empower the sales and account management teams to exceed customer expectations, close deals, and retain valuable clients.
• Operations & Safety Team - The General Manager must maintain a reciprocal relationship with the Operations & Safety Team by providing job details, specifics and insights to the members of the Operations & Safety Team for them to execute effectively.
• Accounting & Finance Team - The General Manager will partner with the Accounting & Finance department when it comes to setting up new accounts, payment collections, forecasting, etc.
• NewMile Team - Embracing our tech solutions not only enhances operational efficiency but also strengthens your ability to deliver exceptional service, making it a key component of achieving your goals and driving the business forward.
  
  

Your Impact

Drive profitability and ensure financial health by effectively managing the P&L, controlling costs, and optimizing revenue streams.

• Monitor and manage the P&L statement for brands in our Texas market, ensuring profitability and financial growth.
• Develop and implement cost control strategies to optimize expenses and increase profit margins.
• Conduct regular financial analysis to identify areas for improvement and make data-driven decisions.
• Collaborate with the finance team to develop accurate budgets and forecasts.
• Ensure that all financial goals align with the overall company strategy and objectives.
  
  

Achieve and exceed sales targets by developing strategic plans, identifying new opportunities, and nurturing key customer relationships.

• Create and execute a comprehensive sales strategy that drives revenue growth and expands market share within the territory.
• Identify and pursue new business opportunities while maintaining and growing existing customer accounts.
• Work closely with the sales and account management teams to align goals and strategies, ensuring consistency in messaging and approach.
• Regularly engage with key customers to understand their needs, provide solutions, and build long-term relationships.
• Monitor sales performance metrics and adjust strategies as necessary to achieve targets.
  
  

Enhance operational efficiency and service delivery by streamlining processes and ensuring the timely and accurate execution of all operations.

• Oversee all aspects of operations, ensuring that processes run smoothly and efficiently.
• Continuously assess and improve operational workflows to enhance productivity and reduce costs.
• Ensure that all operational activities comply with safety regulations and industry standards.
• Coordinate with the technology team to integrate and utilize technology solutions that enhance operational efficiency.
  
  

Foster a high-performing, collaborative team by leading, mentoring, and developing Team Members to achieve their full potential.

• Lead a team, providing guidance, support, and development opportunities to ensure they reach their full potential.
• Establish clear performance goals and regularly evaluate team members against these objectives.
• Encourage a culture of accountability, collaboration, and continuous improvement within the team.
• Provide ongoing training and development to keep the team updated on industry trends and best practices.
• Recognize and reward high performance, ensuring that employees feel valued and motivated.
  
  

Cultivate strong customer and vendor relationships that drive business growth and ensure long-term success.

• Build and maintain strong relationships with key customers, ensuring their needs are met and expectations exceeded.
• Collaborate with vendors and suppliers to ensure high-quality materials and timely delivery to meet production demands.
• Act as the primary point of contact for customers in the territory, addressing any issues or concerns promptly and effectively.
• Develop and implement customer retention strategies to ensure long-term loyalty and repeat business.
• Promote a customer-centric culture within the team, ensuring that customer satisfaction is a top priority.
  
  

Support company-wide initiatives and contribute to overall business growth by aligning territory goals with the company’s strategic objectives.

• Develop and execute strategic plans that align with the company’s broader goals and objectives.
• Participate in company-wide initiatives and contribute insights from the territory to inform decision-making.
• Ensure that all actions and decisions within the territory are consistent with the company’s mission and values.
• Collaborate with other General Managers and senior leadership to share best practices and drive company-wide improvements.
• Act as a champion for NewMile, ensuring adoption and effective use within the territory.
  
  

Requirements

• Minimum of 7 years of leadership experience within the aggregate, construction, logistics, or related industry.
• Proven track record in P&L management, sales growth, and operational oversight.
• Experience managing large teams and driving performance in a high-pressure environment.
• Demonstrated success in developing and executing sales strategies that drive revenue growth.
• Strong ability to build and maintain long-term customer relationships, with a focus on retention and expansion.
• In-depth knowledge of operational processes, including logistics, production, supply chain management, and quality control.
• Ability to implement best practices that enhance efficiency, reduce costs, and improve service delivery.
• Strong leadership skills with experience in mentoring and developing high-performing teams.
• Ability to foster a collaborative, results-driven culture and lead by example.
• Deep understanding of financial principles, including budgeting, forecasting, cost control, and financial analysis.
• Ability to make data-driven decisions that align with company objectives and drive profitability.
• Ability to develop and implement strategic plans that align with company goals and drive long-term growth.
• Strong problem-solving skills and the ability to anticipate and respond to challenges proactively.
• Familiarity with industry-specific technology and a willingness to adopt and champion new tech solutions to enhance business operations.
• Proficiency in Microsoft Office Suite, ERP systems, and CRM software.
• Excellent communication skills, both verbal and written, with the ability to influence and collaborate with stakeholders at all levels.
• Strong interpersonal skills, with the ability to build trust and rapport with customers, vendors, and internal teams.