Supervisor National Account Ops

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Essential Functions

• Working with Operations Managers and holding them accountable for the completion of National Account installation projects, service calls, and inspections within the District.40%
• Coordinating the completion of National Account survey requests that the District receives. 5%
• Communicating timely updates to the National Account Operations Center or other “National Account Requester” regarding completion of projects and other requests. 15%
• Ensuring that the District is performing National Account work in compliance with customer requirements and service level agreements. 5%
• Facilitating and confirming the completion of all projects/taskers related to National Account work within the District. 30%
• Updating the General Manager, as required, on positive outcomes, areas of concern, and other National Account reporting. 5%
• Monitors and ensures the progress and completion of assigned tasks.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Completes other projects to manager and customer satisfaction, as assigned.
  
  

Required Competencies

• Have a strong work ethic and be detail oriented.
• Ability to read and interpret blueprint, schematics, diagrams, instructions, etc. as presented in English.
• Ability to collaborate and communicate with internal and external teams and end users in English.
  
  

Qualifications - External

Education, Experience, and Eligibility Requirements

• Must present proof of ability to legally work in the United States.
• Must be able to clear a drug screening in accordance with company policy and applicable law.
• High School Diploma
• Three years of Operations Management experience in the Security industry.
• Bachelor's Degree is preferred but not required.
• Must have a proven track record of successfully collaborating with and influencing employees, who are not direct reports, to complete projects.
• Must be able to multi-task and react quickly, with sound judgment, in unexpected situations.
• Must have excellent communication skills.
• Must be proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Must be able to work extended hours to support timelines.
• Participation in conference calls, office meetings and, “on site” customer meetings.
• Combination of office and field work as well as customer visits, upon request.
• High School Diploma
• Three years of Operations Management experience in the Security industry.
• Bachelor's Degree is preferred but not required.
• Must have a proven track record of successfully collaborating with and influencing employees, who are not direct reports, to complete projects.
• Must be able to multi-task and react quickly, with sound judgment, in unexpected situations.
• Must have excellent communication skills.
• Must be proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
  
  

Physical Requirements

• While performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or
• balance, stoop, kneel, crouch, or crawl, and talk or hear.
• The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to approximately twenty-five (25) pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Everon may update the essential functions, qualifications, and other requirements at any time, with or without notice, consistent with the position’s purpose and business necessity.

Everon considers all applicants for employment without regard to protected class or characteristics. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.