Customer Success Manager- NO EXP REQUIRED

Construct CRM helps bring sales online for the building products and materials industries. We are looking for someone to join our support team as a Contractor Success Manager. You will work with the Co-Founder and EVP of Contractor Success to conduct seamless onboardings and provide top-notch customer support.

YOU DO NOT NEED EXPERIENCE.

RECENT COLLEGE GRADS ENCOURAGED TO APPLY.

We want to hire and train the right person for this role.

The Role/ What You’ll Do:

• Be a Strategic Partner: Own relationships with your accounts, acting as the main point of contact and building trusted partnerships with stakeholders at all levels.
• Drive Success & Adoption: Help customers realize maximum value from our platform through expert product guidance, tailored workflows, and proactive engagement
• Support & Problem-Solve: Respond to customer questions, troubleshoot issues, and coordinate cross-functional resolutions to keep customers happy and successful
• Analyze & Act: Use customer usage data and health metrics to flag risk, guide outreach, and inform targeted success campaigns.
• Streamline Internal Operations: Collaborate with product, support, and sales teams to improve customer experiences and refine internal processes based on customer needs.
• Thrive in a Startup Environment: Embrace change, wear multiple hats, and contribute ideas that help shape the future of the company and our customer success function.

What we’re looking for

• Bachelors degree required
• Ability to work in person: No remote
• Resolution Rockstar: strong time management properties and problem-solving abilities
• Tech-savvy and quick to learn: Comfortable navigating new platforms and eager to pick up new tools and processes
• Positive, high-energy attitude: Brings enthusiasm to customer conversations and thrives in a collaborative, fast-paced team
• Proactive communicator & Relationship Builder: Willing to start conversations, ask questions, and stay engaged with customers and team members.
• Growth mindset: Always looking to improve, learn new skills, and help evolve the customer success experience