Account Manager (49054)
Best Formulations
Date: 1 week ago
City: Rowland Heights, CA
Contract type: Full time
Description
Founded in 1984, Best Formulations LLC, a diversified nutraceutical and personal care company headquartered in City of Industry, California, is a contract manufacturer of thousands of branded SKUs, including high quality nutritional supplements including softgels, tablets, capsules, powders, teas, dietary supplements, and vegetarian softgels.
About The Role
We are a trusted partner to our customers when it comes to innovation and have one of the strongest R&D, product formulation and technical teams in the industry. We are recognized as the leader in plant-based softgel innovation and our ability to encapsulate difficult formulas. We seek out innovation across our entire business and pass that knowledge and expertise to our customers.
As an Account Manager, you will be responsible for end-to-end oversight of assigned customer accounts, including order processing, issue resolution, inventory tracking, and management of customer-supplied materials. This role requires close coordination with internal departments to ensure timely production, shipment, and billing in compliance with regulatory and quality standards. This position is ideal for a detail-oriented, proactive communicator with 3–5 years of experience in manufacturing, supply chain, or contract services account management.
How Will You Contribute
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Essential job functions and duties include, but are not limited to:
Minimum Requirements/Qualifications:
As a valued strategic partner, Best Formulations offers a comprehensive program of services, turnkey solutions, and client support that is unmatched in the industry. Our product development team can provide customized, proprietary formulations designed specifically to meet the needs of our customers and their method of distribution. Our vertically integrated manufacturing and packaging process allows us to schedule flexible production runs to respond quickly to shifting market demands. Every step of the way, we are committed to your growth and success!
"To develop and strengthen mutually beneficial relationships with our employees, customers, and business partners by providing the highest quality products and the Best customer service. Together We Grow!"
This position is currently classified as on-site.
Base Salary Range: $68,640.00 – $74,000.00 per year, based on candidate professional experience level. Employees are eligible to participate in Medical, Dental, Vision, Life Insurance, 401(k), Holidays, Vacation, Tuition Reimbursement Program.
The final salary offered for this position may take into account a number of factors including, but not limited to, location, skills, education, and experience.
In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.
The Company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior management, at any time during the employee’s employment term, at the sole discretion of management.
EEO Statement
Best Formulations is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Best Formulations will work with applicants to meet accommodation needs that are made known to Best Formulations in advance.
**Please no external recruiters**
Founded in 1984, Best Formulations LLC, a diversified nutraceutical and personal care company headquartered in City of Industry, California, is a contract manufacturer of thousands of branded SKUs, including high quality nutritional supplements including softgels, tablets, capsules, powders, teas, dietary supplements, and vegetarian softgels.
About The Role
We are a trusted partner to our customers when it comes to innovation and have one of the strongest R&D, product formulation and technical teams in the industry. We are recognized as the leader in plant-based softgel innovation and our ability to encapsulate difficult formulas. We seek out innovation across our entire business and pass that knowledge and expertise to our customers.
As an Account Manager, you will be responsible for end-to-end oversight of assigned customer accounts, including order processing, issue resolution, inventory tracking, and management of customer-supplied materials. This role requires close coordination with internal departments to ensure timely production, shipment, and billing in compliance with regulatory and quality standards. This position is ideal for a detail-oriented, proactive communicator with 3–5 years of experience in manufacturing, supply chain, or contract services account management.
How Will You Contribute
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Essential job functions and duties include, but are not limited to:
- Build and maintain long-term strategic relationships with clients, project managers, and internal sales representatives.
- Serve as the primary point of contact for assigned accounts, proactively addressing inquiries, managing expectations, and communicating delays or risks in a timely manner.
- Coordinate cross-functionally with internal departments (Planning, Purchasing, Production, Quality, Logistics) to ensure timely fulfillment of customer orders.
- Investigate and resolve customer complaints by coordinating with relevant departments and delivering timely, professional communication to clients.
- Review and validate purchase orders for pricing accuracy, special requirements, delivery terms, and production exceptions.
- Enter and monitor orders in ERP systems (e.g., ProcessPro) and ensure alignment across internal stakeholders.
- Maintain comprehensive documentation for customer accounts, including order confirmations, Certificates of Analysis, shipping records, and other account-specific data.
- Work with the New Product Introduction (NPI) team to transition new items into steady-state account management.
- Provide routine updates to clients on order status, inventory availability, and other performance indicators.
- Utilize internal platforms such as CRM, Monday.com, QCBD, ProcessPro, ICRM, and customer portals to manage data and communication workflows.
- Track and manage customer-supplied materials and finished goods, ensuring proper storage, usage, and shipment according to production schedules.
- Verify billing accuracy for finished goods, component overages, testing fees, and expedite charges in collaboration with the Finance team.
- Analyze account performance data, identify process improvement opportunities, and contribute to continuous improvement initiatives.
- Ensure full compliance with Standard Operating Procedures (SOPs), cGMP regulations, and documentation protocols.
- Stay informed on current industry best practices and company policies to ensure service excellence and regulatory compliance.
- Promote a safe, respectful, and compliant work environment in line with company safety standards.
- Perform other duties as assigned by the Customer Service Manager or senior leadership.
Minimum Requirements/Qualifications:
- High School Diploma or equivalent required.
- Bachelor’s Degree preferred.
- Prior experience in account management, customer service, or project coordination is strongly preferred.
- Three (3) to five (5) years of account management or customer-facing experience in a contract manufacturing environment, preferably in the nutraceutical, dietary supplement, personal care, or other regulated consumer goods industries.
- Proven ability to manage complex client accounts and coordinate with cross-functional teams.
- Strong written and verbal communication skills.
- High attention to detail, time management, and organizational skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); ERP and CRM system experience required (e.g., ProcessPro, Monday.com).
- May involve exposure to allergens such as Soy, Wheat, Fish, Shellfish, Milk, Egg, Tree Nuts and Sesame.
- 401(k) with company match
- Tuition reimbursement
- Medical/Dental/Vision/Pet Insurance
- Health & Wellness programs
- Generous time off for vacations
As a valued strategic partner, Best Formulations offers a comprehensive program of services, turnkey solutions, and client support that is unmatched in the industry. Our product development team can provide customized, proprietary formulations designed specifically to meet the needs of our customers and their method of distribution. Our vertically integrated manufacturing and packaging process allows us to schedule flexible production runs to respond quickly to shifting market demands. Every step of the way, we are committed to your growth and success!
"To develop and strengthen mutually beneficial relationships with our employees, customers, and business partners by providing the highest quality products and the Best customer service. Together We Grow!"
This position is currently classified as on-site.
Base Salary Range: $68,640.00 – $74,000.00 per year, based on candidate professional experience level. Employees are eligible to participate in Medical, Dental, Vision, Life Insurance, 401(k), Holidays, Vacation, Tuition Reimbursement Program.
The final salary offered for this position may take into account a number of factors including, but not limited to, location, skills, education, and experience.
In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.
The Company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior management, at any time during the employee’s employment term, at the sole discretion of management.
EEO Statement
Best Formulations is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Best Formulations will work with applicants to meet accommodation needs that are made known to Best Formulations in advance.
**Please no external recruiters**
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resume