Network Specialist/Engineer I - NOC

Department: Broadband - Network Engineering Services

Location: Lubbock, TX

Description

We are now seeking an experienced and qualified individual to join our team as a Network Engineer I working in Lubbock, TX, as part of our NOC team. We offer a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge to real-world networks, career growth, and advancement opportunities.

Responsibilities & Duties

• Proactively monitor and maintain customer network infrastructure.
• Create and manage tickets for network issues.
• Troubleshoot network and server problems.
• Document network configurations, processes, and troubleshooting steps.
• Perform routine maintenance and software upgrades on customer equipment.
• Escalate complex issues to appropriate resources.
• Communicate technical concepts clearly and concisely.
• Develop knowledge base solutions for common issues.
• Work flexible shifts and participate in on-call rotation.
• Efficiently handle incoming/outgoing calls professionally and knowledgeably.
  
  

Qualifications

Education:

• Computer/Management Information Systems, Engineering, Computer Science, or similar bachelor’s degrees or Associates Degrees
• Experience may be considered in lieu of a degree requiring a high school diploma or GED.

Experience:

• Requires 0-3 years’ experience of operating, troubleshooting, and/or designing Service Provider Networks (This position is open to both entry-level and applicants with some industry experience)

Skills:

• Ability to work in a fast-paced, team-oriented environment.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
  
  

Additional Information

Work Schedule:

• Full-time, non-supervisory
• Specific shifts may vary. This role may include weekend shifts.
• On-call required

Benefits/Compensation:

JSI offers a rewarding and challenging career at every level of the organization. We are dedicated to supporting our employees with:

• A competitive salary and comprehensive benefits package
• Health Insurance (Medical, Dental, Vision)
• Retirement Plan – 401(k)
• Paid Time Off (vacation, sick leave, and holidays)
• Life and Disability Insurance
• A diverse, dynamic, and engaging work environment
• Ongoing training and educational opportunities
• Professional growth and development initiatives

At JSI, we are committed to fostering an environment where our employees can thrive both personally and professionally.

Travel:

• Occasional