Digital Consultant
Ivoclar NA
Date: 1 week ago
City: Amherst, NY
Contract type: Full time
Location: Amherst, NY
Starting from 100k based on Experience
Ivoclar is looking for a qualified Digital Consultant to join our Technical Services team. The Ideal Candidate will provide digital support, education and training to Ivoclar Customers, employees and sales representatives.
Essential Functions:
Starting from 100k based on Experience
Ivoclar is looking for a qualified Digital Consultant to join our Technical Services team. The Ideal Candidate will provide digital support, education and training to Ivoclar Customers, employees and sales representatives.
Essential Functions:
- Participate in development and enhancement of Technical and Digital Services Department strategy and philosophy as requested
- Engage in curriculum development for Academy based digital courses to include, development and preparation of course materials and training kits
- Provide in-house and in-field training which may include seminars, lectures, demonstrations, clinics, trade shows, and meetings
- Maintain and update digital training/support infrastructure to include, scanners, design software, CAM software, mills and printers
- Deliver remote customer training using computer based training platforms and/or remote access to customer equipment
- Create and deliver training modules for sales force education and development to include initial training or ongoing training at the request of sales management
- Evaluate new digital products to include both hardware and software at the request of research and development
- Review and provide developmental input for instructions for digital equipment and software
- Develop and contribute to the development of technical support materials for use by customers and Ivoclar employees
- Execute all responsibilities as associated with the following subprocess to fulfill Ivoclar’s Quality System
- Technical and Digital Services
- Strong knowledge of dental restorative processes (CDT preferred)
- 3+ years' experience with CAD/CAM and CNC applications
- High level analytical skills and problem-solving ability
- Strong computer skills – Windows applications
- Experience in a technical support and troubleshooting role
- Strong interpersonal communication skills and speaking ability
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