Senior Sales Manager OR Director of Sales

Job Type

Full-time

Description

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology is on the lookout for a driven Senior Strategic Sales Manager OR Director of Sales (based on experience) to spearhead a team of Account Executives and other members of their assigned sales team, all poised to drive our company's expansion! This role involves leading the development and performance of all sales initiatives within their team, with a special focus on supporting incoming sales requests, whether from marketing leads or organic inquiries. More experienced candidates will be asked to provide strategic leadership and vision to maximize profitability and ensure growth aligns with company objectives. Reporting directly to the Vice President of Sales, this role presents a prime opportunity to make a significant impact.

Primary Responsibilities

• Monitor KPIs for assigned sales teams to focus on customer retention and growth for new and existing accounts.
• Implement sales and product training to ensure teams are updated on product and service offerings and standard customer response procedures.
• Ensure adoption of team sales tools and reporting.
• Analyze and optimize conversion rates of sales leads through ongoing monitoring of sales funnels, identifying bottlenecks, and implementing strategies to improve conversion efficiency.
• Lead efforts that generate core business growth based on new prospecting and leveraging marketing and business partnerships.
• Identify new revenue generating business opportunities through partnerships that will strengthen Merchology's market presence.
• Support assigned sales teams with creating initiatives around increasing customer retention and deepening their buying engagement with additional product offerings.
• Analyze sales team results and provide findings and sales reports to the Executive Leadership Team.
• Collaborate with various departments to launch and optimize new and existing partnership initiatives to ensure goals are met.
• Responsible for the performance and development of team members including hands-on leadership, coaching, and training.
• Join key client calls to support strategic conversations, provide executive alignment, and help drive revenue growth and long-term partnership opportunities.
• Exhibit strong relationship building and problem-solving skills.
• Collaborate with The People Team for employee recruitment and retention.
  
  

Requirements

REQUIRED QUALIFICATIONS

• Bachelor’s degree in relevant field (business, marketing, communications); experience considered in lieu of degree.
• 5+ years of successful experience in B2B sales, with at least 2 years in a managerial or supervisory role.
• In-depth understanding of B2B sales processes, including lead generation, nurturing and conversion.
• Experienced in managing a team of customer service or sales representatives that are responsible for maintaining and growing revenue.
• Proficiency in analyzing sales data to make informed decisions and drive performance improvements.
• Ability to leverage data, CRM (HubSpot) and provide monthly reporting to drive performance and consistency.
• Ability to influence decision makers, build relationships and work well with internal and external partners.
• Strong leadership and communication skills to effectively coach, mentor, hold accountable, and empower sales team members.
• Able to interface and demonstrate leadership internally and externally.
• A proactive and results-driven mindset, with a focus on driving revenue growth and achieving key performance indicators (KPIs) related to sales productivity and retention.
  
  

What We Offer

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Competitive compensation: the estimated range for On-Target Earnings in this role is $120,000 to $180,000. On-Target Earnings consist of a combination of annual base pay and a variable target based on sales quota achievement
• Generous PTO
• 8 company-paid holidays
• Hybrid work schedule for select departments
• Paid volunteer time
• 401k with match
• Medical, vision, and dental insurance options, FSA, and HSA
• Company-paid life insurance
• Company-sponsored social events
• Premium brand partner discounts
• Employee Assistance Program
• Employee-led Committees in Social Events, Wellness, DE&I and Giveback
  
  

LOCATION

• 3000 Niagara Lane North, Plymouth, MN 55447
• Remote hybrid role: at least three onsite days required
  
  

Merchology is an equal opportunity employer. We celebrate diversity and are committed to a workplace where personal and professional growth is achieved through inclusion. If you require disability resources to submit your application, please email [email protected] for assistance.