Business Analyst - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the Business Analyst, supporting Quality and Operational Enablement within Optum Financial, you’ll work with one of the top teams in the business and find yourself digging deep to find solutions to help people live healthier lives. You’ll be responsible for analyzing, reviewing, and forecasting data for operational and business planning to impact the health care system. What could be more satisfying than that? Join us!

The Business Analyst will leverage their expertise to deliver a portfolio of reports and support Quality and Operational Excellence activities. You will be the primary point of contact for quality and operational data. You will incorporate your data analytics and process improvement knowledge to deliver reports and insight that improves customer experience and provides business value to the organization.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Analyze, review, and report complex data
• Support data presentations and speak to the data from a quality assurance viewpoint
• Present analysis and recommendations for operational and business review
• Support short-term business operational activities through analysis
• Develop and recommend business solutions through research and analysis of data and business processes
• Diagnose ongoing process improvement opportunities, develop solutions with your peers
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Advanced skills in Microsoft Office products (Excel, Word, PowerPoint and Visio)
• Working knowledge of relational databases, database structures (i.e. Tableau, SQL queries)
• Working knowledge of establishing business metrics and measurement standards
• Proven ability to establish and track reporting requirements in a Data Reporting Playbook
• Demonstrated ability to use data to create a cohesive narrative
• Proven ability to coordinate the data ingestion from cross-functional teams
  
  

Preferred Qualifications

• Data analytics certification or related coursework
• 2+ years of experience in call center operations and/or quality assurance operations
• 2+ years of experience in operations and/or business analysis
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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