Supervisor, Fulfillment Services (TN)

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Collierville, TN (Onsite)

Classification: Exempt

Status: Full-Time

Reports To: Manager, Fulfillment Services

Purpose

The Supervisor, Fulfillment Services manages drug distribution and related activities for a variety of patients and customers enrolled at PANTHERx Rare Pharmacy and PANTHER Distribution. This role leads a team of in-house pharmacists, pharmacy technicians, warehouse associates, and inventory coordinators performing fulfillment services in a closed-door distribution center. The Supervisor ensures timely reporting and distribution of information to the team and collaborates with other internal stakeholders and teams on developing or revising procedures affecting Fulfillment. Maintaining departmental and organizational standards and measures, the role is responsible for planning and implementing workflows to prioritize competing and interdependent tasks to meet deadlines and manage time effectively.

Responsibilities

• Leads in the development and execution of quality and production standards in the fulfillment area.
• Leads pharmacy staff to ensure effective and efficient dispensing of medications.
• Monitors workflow and distributes daily responsibilities to ensure all prescriptions are processed and dispensed correctly and timely, ensuring that any modifications needed are undertaken.
• Evaluates daily quality assurance metrics and reports and adjusts workloads as necessary.
• Creates and conducts staff training for new processes/process changes.
• Participates in regular meetings with leadership to discuss staff needs and accomplishments.
• Conducts regular team meetings.
• Creates and maintains competency checks for team members.
• Develops measurable and attainable yearly goals for fulfillment team.
• Communicates with Inventory team about sufficient inventory quantities regarding medication delivery.
• Fulfills prescriptions including, but not limited to product receipt, lot tracking, and shipper coordination.
• Maintains staff coverage by interviewing, selecting, orienting, and training employees.
• Provides oversight to day-to-day operations of the team.
• Contributes to team effort by accomplishing related tasks as needed.
• Empowers employees to take responsibility for their jobs and goals; delegates responsibility expecting accountability and regular feedback.
• Maintains continuity among work teams by consistent enforcement of policies, documenting and communicating actions, irregularities, continuing needs, and process improvement.
• Leads with integrity by taking accountability to meet deadlines.
• Communicates and implements all approved changes.
• Observes and complies with all policies and procedures.
• Ensures self & direct reports complete mandatory training requirements.
• Maintains and assists with the coordination PIC licensure for non-resident pharmacy licenses as requested by leadership
• Assists in the receipt and control of products for wholesale services.
• Responsible for the recall process for pharmacy and wholesale services.
• Responsible for training of fulfillment team of wholesale process.
• Additional projects and activities as assigned.
  
  

Required Qualifications

• 3 years as a practicing, licensed pharmacist in a specialty pharmacy.
• 2 years of experience as a team leader or holding leadership roles within a team.
• Doctor of Pharmacy or Pharmacy degree from an ACPE accredited institution.
• Active and unrestricted Pharmacist licensure for the state of Tennessee.
• Possess strong leadership skills and be interested in growth and development.
  
  

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.