Standard Equipment: Parts Support Representative

Parts Support Representative (PSR)

We are seeking a PSR to join our team based out of our Elmhurst, IL location. The PSR is focused on establishing, qualifying and maintaining contact with customers in the assigned region with the goal of achieving an increase in sales of parts and accessories year over year. Typical activities will include calling/visiting customers, prospecting new customers, developing strong customer relationships, preparing and/or reviewing and presenting quotes, providing product demonstrations and acting as a solutions-provider to customers. This position reports into the Branch Manager.

LOCATION: Chicago (Elmhurst), Illinois (majority of time spent in the field)

OPENINGS: 1 Available

TYPE: Full-Time

COMPENSATION: $60,000.00-$65,000.00 base salary plus Commission; based on experience and education Target annual compensation is $80,000.00+

Premium health insurance benefits

Paid Time Off (Vacation & Personal)

Company Paid Holidays

401(k) Employer Match Program

Position Responsibilities

• Service existing accounts and ensure effective and continuous customer communication/ interaction
• Prospect and assess territory for potential new customers
• Promote and sell represented product lines throughout the territory
• Prepare and present quotations for customers, follow up on sales and process orders
• Coordinate product delivery (and deliver when required)
• Acquire and update customer information to ensure an up-to-date customer database
• Establish a weekly customer visit plan
• Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers
• Promote promotional products and campaigns
• Determine customer needs through communicating available products, listen to customer concerns, and develop a service solution to best serve the customer
• Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
• Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
• Produce territory analysis reports on applicable market
• Conduct daily/ weekly prospecting parts calls
• Log all calls and communications with customers to allow for seamless customer support
• Develop and present parts packages to customers
• Proactively seek opportunities for new sales growth
• Increase year over year part sales growth, parts gross margin and diversification in product and customer base
• Collaborate with Sales and Parts departments to ensure effective and seamless customer support within the territory
• Complete additional tasks as assigned
  
  

About You

• Must have strong verbal and written communication
• Strong sales and customer service skills
• Strong understanding of sales processes
• Self-motivated, results orientated and motivated to exceed targets
• Ability to plan and execute assignments with general guidelines and work independently
  
  

Position Requirements/Qualifications

Education/Certification:

• Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
• Valid driver’s license with a clean motor vehicle record
• Must be able to pass a pre-employment background check
  
  

Experience

• 3+ years’ experience in a Customer Service Representative role or a related position
• Experience using a Customer Relationship Management (CRM) software
• Experience analyzing current sales and forecasting future sales
• Experience developing sales strategies
• Previous exposure to a heavy equipment industry is preferred
  
  

Employees Must

SAFETY DUTIES & RESPONSIBILITIES

• Work in compliance with the appropriate safety legislation/regulations/safety policies
• Report any known workplace hazard or safety violations
• Cooperate with their workplace’s Safety Committee or health and safety representative
• Use any safety equipment, protective devices or clothing required
• Not remove or make ineffective any protective device required by the Company or by the regulations
  
  

Other Details

Travel Expectations:

• This is a field-based position – company truck or vehicle allowance will be provided
• The PSR will be travelling to customer premises, other branches, warehouses, factories and worksites
  
  

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If you are looking for a new opportunity, then we welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify Human Resources in advance and we will provide applicable accommodation.

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