Clinical Services Manager

Job Title: Clinical Services Manager

Reports to: Chief Executive Officer (CEO)

About Omatochi

Omatochi is a mission-driven, tech-enabled care organization re-imagining how seniors and underserved communities age in place. Through Enhanced Care Management (ECM), Community Supports, and culturally responsive services, we partner with managed care plans, state agencies, and community organizations to improve health outcomes, reduce social isolation, and honor the dignity of every person we serve.

Position Summary

The Clinical Services Manager will lead Omatochi’s clinical strategy and ensure the delivery of high-quality, compliant, and person-centered care across all programs. This role is responsible for clinical oversight, regulatory alignment (CalAIM/ECM/CS), and workforce development of clinical and care management teams.

You will be critical in scaling our care model, improving outcomes, and positioning Omatochi as a trusted partner to Medi-Cal managed care plans and public health systems.

Key Responsibilities

Clinical Leadership & Quality Assurance

• Provide strategic clinical leadership across all service lines, including ECM, IHSS-aligned services, and Community Supports.
• Develop and oversee clinical protocols, care pathways, and quality improvement initiatives.
• Monitor care delivery and ensure alignment with DHCS, Medi-Cal, and managed care plan standards.
• Lead and scale clinical audits, case reviews, and incident tracking for continuous quality improvement.
  
  
  

Regulatory Compliance

• Ensure full clinical and operational compliance with CalAIM, Enhanced Care Manager (ECM) & Community Support (CS) requirements.
• Collaborate with compliance and operations teams to meet documentation, reporting, and audit-readiness standards.
• Stay current on state and county-level regulatory changes and translate them into internal policy and process updates.
  
  
  

Workforce Development & Supervision

• Lead a growing team of Care Managers, Caregivers, Community Health Workers, and Care Supervisors.
• Provide mentorship, supervision, and clinical escalation support.
• Develop and deliver training on clinical best practices, cultural humility, and trauma-informed care.
  
  
  

Data & Outcomes

• Define clinical outcome metrics aligned with contract goals and funding requirements.
• Work closely with the IT/data team to design reports that measure clinical performance, member risk, and intervention effectiveness.
• Identify trends and implement corrective action plans as needed.
  
  
  

Cross-Functional Leadership

• Serve as a key member of the executive team, advising on clinical strategy and representing the voice of care teams.
• Collaborate with DOO, CFO, and Partnerships teams to support service design, pricing models, and care innovations.
• Represent Omatochi in clinical meetings with health plans, regulators, and external stakeholders.
  
  
  

Qualifications

• Licensed clinician required - RN, NP, LCSW, LMFT, or equivalent (California license required)
• 4-7 years of progressive clinical leadership in managed care, care coordination, clinical program management, community health, or home-based services
• Deep knowledge of Medi-Cal, CalAIM, ECM, and Community Supports
• Experience managing cross-disciplinary care teams (care managers, social workers, nurses)
• Track record of leading quality improvement, audits, and regulatory compliance
• Comfortable working in a fast-paced, mission-driven, entrepreneurial environment
• Strong communicator and culture-builder with a passion for equity and innovation in senior care
  
  
  

Preferred Skills

• Experience with clinical documentation systems (EMR/EHR)
• Bilingual or multilingual is a plus (especially Spanish, Tagalog, Cantonese, or Vietnamese)
• Experience in tech-enabled care or startup environments
• Familiarity with SDOH screening, risk stratification, and whole-person care models
  
  
  

Compensation

• Competitive salary and performance-based bonus
• Health, dental, and vision benefits
• Flexible work schedule and paid time off
  
  
  

Omatochi is an equal opportunity employer. We’re committed to building a diverse, inclusive team and welcome applicants of all backgrounds. If you’re passionate about equity, compassion, and innovation in senior care, we encourage you to apply — even if you don’t meet every qualification.