Vice President of Operations, Sportservice
Delaware North
Date: 6 days ago
City: Buffalo, NY
Contract type: Full time
The opportunity
Delaware North Sportservice is hiring a full-time Vice President of Operations, Sportservice to join our team in Buffalo, New York. As the Vice President of Operations, you will be responsible for driving premium guest experiences and operational excellence across a portfolio of Sportservice venues. If you are passionate about hospitality, and are looking for complex, stimulating work leading high performing teams, apply now.
Pay
Minimum – Anticipated Maximum Base Salary: $168,700 - $231,900 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What We Offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Day shift
Who We Are
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Delaware North Sportservice is hiring a full-time Vice President of Operations, Sportservice to join our team in Buffalo, New York. As the Vice President of Operations, you will be responsible for driving premium guest experiences and operational excellence across a portfolio of Sportservice venues. If you are passionate about hospitality, and are looking for complex, stimulating work leading high performing teams, apply now.
Pay
Minimum – Anticipated Maximum Base Salary: $168,700 - $231,900 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What We Offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
- Champion premium guest experiences by setting elevated service standards and delivering high-touch, high-value interactions that define the Sportservice brand
- Serve as the executive liaison for key venue partners, fostering trust, aligning on shared goals, and driving initiatives that enhance client value and operational outcomes
- Support and guide General Managers in achieving operational excellence across service execution, compliance, labor productivity, and venue readiness, while reinforcing accountability
- Utilize data and analytics to inform strategic decisions, optimize labor and cost structures, and proactively address business challenges without compromising guest satisfaction
- Drive financial performance by leading revenue growth, forecasting, budgeting, and profitability planning in collaboration with unit and corporate finance teams
- Lead innovation in large-scale operations, integrating emerging technologies and service models to improve speed, quality, and revenue, while scaling improvements based on feedback and trends
- Bachelor’s degree in business, hospitality, or related field; MBA preferred
- Minimum of 10 years of senior leadership in multi-unit hospitality operations, with a focus on food and beverage, premium services, or retail
- Strong operational and financial acumen, including experience managing P&Ls and using analytics to guide decision-making
- Experience in major sports league environments such as NFL, MLB, NBA, and NHL is highly preferred
- Proven success in developing client relationships and leading strategic business partnerships
- Willing and able to travel 50% or more to support in-market operations and client engagement
Day shift
Who We Are
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
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