Hiring Manager

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Job Type

Full-time

Description

Role Overview

We are seeking a high-performing, strategic Hiring Manager to lead hiring efforts for a dynamic, fast-paced outbound sales organization supporting B2C and B2B campaigns, client acquisition and client retention programs, including inbound and outbound customer service. The ideal candidate has a proven track record in hiring top-tier sales and service talent, thrives in high-volume environments, and ensures new hires are both performance-ready and culturally aligned. This role is central to scaling operations and maintaining quality standards across multiple programs.

Requirements

Responsibilities:

• Lead all hiring activities across B2C, B2B, appointment setting, and inbound customer service campaigns.
• Develop and execute hiring strategies that align with business goals, staffing forecasts, and campaign-specific objectives.
• Partner closely with Recruiting, HR, and Training teams to ensure a seamless hiring-to-ramp experience.
• Identify and attract high-potential sales and customer service talent who fit our fast-paced, performance-driven culture.
• Conduct structured interviews, behavioral assessments, and skill evaluations to ensure quality hiring decisions.
• Monitor candidate attrition, team quota attainment, and hiring conversion rates to ensure timely staffing.
• Ensure hiring processes meet compliance, diversity, and organizational standards.
• Provide guidance to recruiters and interviewers on role expectations and ideal candidate profiles.
• Support workforce planning initiatives by anticipating attrition, business growth, and new program launches.
• Maintain focus on hiring quality while managing high-volume demands.
  
  

Qualifications

• 2+ years of experience in recruiting or hiring, preferably in a call center, BPO, or sales-driven environment.
• Proven experience hiring for outbound sales (B2C/B2B), customer service, or appointment setting roles.
• Experience working in cross-functional teams (e.g., HR, Recruiting, Operations, Training).
• Strong interviewing and candidate assessment skills.
• Comfortable in a metrics-driven culture; adept at managing KPIs like time-to-fill and hiring quality.
• Excellent communication, organizational, and decision-making skills.
• Ability to prioritize and thrive in a fast-paced, high-volume environment.
• BPO, contact center, or high-growth staffing experience.
• Familiarity with applicant tracking systems (ATS), hiring compliance, and volume recruiting strategies.
• Experience scaling teams across multiple sales programs or client accounts
  
  

Education And Experience

• High School Diploma or equivalent preferred
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.
  
  

Salary Description

$50,000-$55,0000