Community Manager - Arbor Creek

Description

Position Overview and Core Values

The Community Manager serves as the primary leader of property day-to-day operations, working to optimize investor returns while fostering an exceptional resident experience and builds a sense of community. This full-time, exempt position reports to the Regional Manager within the Operations Department and requires a strategic mindset balanced with hands-on operational management skills.

As a Community Manager, you'll operate at the intersection of brand advocacy, customer experience, and relationship management. Your work directly impacts on our organization's reputation, member satisfaction, and long-term growth. You'll translate our company vision into tangible community experiences, creating spaces where members feel valued, heard, and connected to something larger than themselves.

Key Responsibilities

• Lead, direct, and control all aspects of property operations, including maintenance, leasing, resident relations, and administrative functions to ensure seamless daily operations.
• Maintain accurate records of all property transactions and enter the correct information timely in our Property Management Software, including leases, tenant general ledgers, delinquency reports, move-in/move-outs, accounts payable, and office supply orders.
• Manage property financials, including budget development, revenue optimization, expense and capital expenditure controls, and regular financial reporting
• Prepare and administer the annual operating and capital budget, ensuring fiscal responsibility.
• Lead and develop a high-performing team through effective hiring, training, coaching, and performance management practices. Motivate employees through recognition programs, training initiatives, and team-building activities.
• Promote rentable items for every new move in or renewal such as reserved parking and rental of W & D.
• Place pay or vacate notices on delinquent residents timely to initiate eviction procedures on delinquent residents.
• Obtain 3 bids for all contract services and oversee routine capital projects. Review, code, and approve invoices for payments, ensuring cost-effectiveness and quality service from service providers.
• Enter all purchase orders in Ops Technology for approval prior to ordering any product or service from any vendor. Enter invoices in the system to make sure vendors get paid timely.
• Oversee the consistent and effective implementation of company policies and procedures by the team, including managing lead follow ups, phone sales techniques, application screening compliance in accordance to policies in place with net income of 2.5x rent amount, and resident communications.
• Ensure all leasing practices conform to federal, state, and local laws, as well as credit and criminal background check regulations. Achieve Fair Housing certification prior to interacting with prospects or residents.
• Responsible for reviewing and evaluating market conditions (conducting competitive market surveys and concessions) to recommend competitive unit pricing in accordance with market trends and budgeted goals. Evaluate and recommend changes to rent/pricing strategies and ensure all websites and marketing materials are accurate and up-to-date.
• Comply with incident report procedures in the event of any tenant or visitor incident on premises.
• Organize resident-planned activities to maximize customer satisfaction and foster a strong sense of community. Ensure timely communication and follow-up for all resident concerns, renewal inquiries, and service requests.
• Conduct daily property inspections to ensure that the physical aspects of the property meet or exceed established standards regarding grounds, curb appeal, market-ready units of stale and available units, risk management/safety requirements, models, cleanliness, and general appearance. Prepare and implement corrective measures as necessary.
• Responsible for delivering results in the major Key Performance Indicators (KPI): Diligently lead team to exceed the following Key Performance Indicators:
• Consistently maintain a physical occupancy between 94% and 96%.
• Deliver an economic occupancy rate of 92% (no more than 2% lower than physical occupancy)
• Maintain monthly write-offs plus current delinquency below 2% (Collections).
• Deliver consistent 5 leases per week to achieve occupancy goals.
• Manage controllable operating expenses to remain within approved budget for the year.
• Consistently deliver budgeted Controllable Net Operating Income CNOI for the year
• Deliver operational capital expenditures at or below budget for the year.
• Maintain average resident retention rate at minimum 60% annually.
• Achieving resident satisfaction scores of 4.2/5.0 or higher in quarterly surveys
  
  

Note: These KPIs are subject to change and revision based on evolving market conditions.

• Embrace Core Principles: Embody and champion our foundational principle: Be a High Performer, Have a Growth Mindset, Be a Team Player, Be a Service Star, and Do The Right Thing—in every facet of this role. This unwavering commitment is paramount, ensuring the cultivation of thriving communities where residents flourish and team members excel. Your actions and decisions will directly reflect these values, contributing to a culture of excellence, continuous improvement, collaboration, exceptional service, and unwavering integrity.
• Other duties as assigned.
  
  

Requirements

Experience and Education Requirements:

• Position requires a minimum of 3+ years property management experience.
• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Bilingual (English and Spanish) a plus
• Effectively convey ideas, plans and goals to a diverse group of team members.
• Must possess a consistent positive attitude.
• Achieve and comply with Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as Property software applications.
• Participate in training in order to comply with new or existing laws.
  
  

Benefits Offered

• Competitive Medical, Dental, Vision, and & Life insurance benefits.
• Paid Time off. All new hires start with 15 days of vacation and 10 paid holidays.
• Onsite team members are eligible to receive housing discount at Vidalta Residential-managed communities.
• Opportunity to learn and grow your skills with our in-house Training and Development Department.