Assistant General Manager

Description

Pay Transparency: $65,000 - $68,000/year

Role And Responsibilities

The Assistant General Manager is responsible for carrying out Active Wellness commitment to service its members in the best fitness environment possible with the friendliest staff, most educated members, cleanest facility, most ethical business practices and state of the art equipment. This person is responsible for helping the General Manager with the daily operations of the club. The Assistant General Manager is responsible for being fully knowledgeable about operations and emergency procedures while supporting policies and procedures established by Active Wellness. This person also plays one of the most key roles in affecting the membership attrition rate. The hiring and management of the staff to ensure that the staff is well trained, friendly and implements member retention efforts and the cleanliness of the site helps accomplish this objective.

Specific Responsibilities

Essential Functions

• Is responsible for assisting in overseeing the site fitness center/s, staff, operations, financial reporting and programs/services for the client company's employees while exercising good judgment in providing excellent programs and customer service to our members.
• Ensure legendary customer service, spotless club environment, and friendly, knowledgeable staff.
• Assist in the handling of the operational ordering of supplies within budget guidelines.
• Resolve member and employee issues.
• Report on Payroll, maintenance orders and RCM issues.
• Be responsive to member feedback.
• Conduct new employee and quarterly staff safety trainings
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by supervisor
  
  

Other Functions

• Uphold Active Wellness written policies and procedures.
• Enforce policies fairly and consistently.
• Attend Active Wellness management meetings, pieces of training and retreats.
• Conduct a physical inspection of the entire club several times a day and make any corrections.
• Assist in sales (membership, massage, personal training, nutritional counseling, special programs).
• Develop relationships with members and encourage member referrals.
• Manage all logs/record keeping (OSHA, gift certificate, lost and found).
• Maintain safety standards from OSHA.
• Be knowledgeable about all programs and activities offered by Active Wellness
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Handle injury and illness and security incident reporting
  
  

Qualifications

Qualifications and Education Requirements

• 2 years of management experience in hospitality/fitness or related industry.
• Experience in fitness and wellness environment, excellent communication skills, leadership and management skills, customer service oriented, results oriented, computer skills, ability to multi-task, experience in leading a team and commitment to fitness industry.
• Communication skills, management skills, customer service oriented, results oriented, basic computer skills, ability to multi-task, experience in leading a team.
• Supervise Service Desk, Housekeeping, Fitness and Sales Staff.
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status
  
  

Physical and Working Conditions

• Ability to take the responsibility for the health and safety of others
• Ability to stand for several hours in a same shift; ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Active Wellness safety standards