VA Intake Specialist
Disability Law Group
Date: 3 weeks ago
City: Troy, MI
Contract type: Full time
About Disability Law Group
Every day we strive to foster a culture that is accepting, dynamic, and empathetic. Our clients are disabled and deserve the highest degree of service that we would be proud to deliver. Each client has a unique story with different needs that we must tend to with great care and attention from the very first phone call to the last. Our core values – listen, invest, vigor, empathy, and solutions – drive us to be better and do better for our clients. Our team consists of Receptionists, Law Clerks, Intake Administrators, Application and Appeal Specialists, Intake Specialists, Records Managers, Case Managers, and Attorneys.
We want our employees to be happy and healthy, internally and externally. To achieve this goal, we offer personalized feedback and programs based on the evolving needs of our employees. Some of our commonly praised programs include volunteer days, community clinics, high school scholarships, and regular firm meetings where we give recognition, share feel-good stories, and even play games for fun, among other culture-building activities and events. Our comradery and community involvement help us cultivate our mission, creating a stronger and more dynamic team while working together to help improve the lives of our clients.
Job Summary:
As an Intake Representative in the VA Department, you will serve as the first point of contact for veterans seeking legal support. Your role will involve cultivating strong client relationships, managing a high volume of calls on a multi-line phone system, and helping potential clients begin their journey toward obtaining benefits they deserve.
Strong communication, active listening, and attention to detail are essential. You’ll work closely with attorneys and VA case managers, helping to identify the appropriate legal path for each client and supporting the intake process from start to finish.
Key Responsibilities:
We offer a competitive salary and benefits package, including:
Every day we strive to foster a culture that is accepting, dynamic, and empathetic. Our clients are disabled and deserve the highest degree of service that we would be proud to deliver. Each client has a unique story with different needs that we must tend to with great care and attention from the very first phone call to the last. Our core values – listen, invest, vigor, empathy, and solutions – drive us to be better and do better for our clients. Our team consists of Receptionists, Law Clerks, Intake Administrators, Application and Appeal Specialists, Intake Specialists, Records Managers, Case Managers, and Attorneys.
We want our employees to be happy and healthy, internally and externally. To achieve this goal, we offer personalized feedback and programs based on the evolving needs of our employees. Some of our commonly praised programs include volunteer days, community clinics, high school scholarships, and regular firm meetings where we give recognition, share feel-good stories, and even play games for fun, among other culture-building activities and events. Our comradery and community involvement help us cultivate our mission, creating a stronger and more dynamic team while working together to help improve the lives of our clients.
- How to Apply:********************************************************
- Resume
- Cover Letter
- References
Job Summary:
As an Intake Representative in the VA Department, you will serve as the first point of contact for veterans seeking legal support. Your role will involve cultivating strong client relationships, managing a high volume of calls on a multi-line phone system, and helping potential clients begin their journey toward obtaining benefits they deserve.
Strong communication, active listening, and attention to detail are essential. You’ll work closely with attorneys and VA case managers, helping to identify the appropriate legal path for each client and supporting the intake process from start to finish.
Key Responsibilities:
- Frequent call management abilities, prioritizing your schedule to allow for new callers and appointments, talking to prospective clients, obtaining and reviewing documents needed to assist in case acceptance, and working closely with our attorneys and staff to help our new clients.
- Review incoming paperwork from various mediums, saving in appropriate software
- Communication with Case Managers and Attorneys to promptly address any issue found in a file, ensuring excellent service for our clients. Communication with current clients and/or other government agencies may also be necessary to track and confirm status of claims.
- No prior training is required, but experience working with the SSD or VA claims and/or helping people who are disabled navigate the benefits process is considered.
- Excellent communication skills with a compassionate, client-centered mindset
- Strong organizational skills and attention to detail
- Comfort working in a fast-paced, high-volume phone environment
- Ability to multitask and adapt to changing priorities
- Prior experience working with veterans, the VA, or in legal intake is a plus
- Proficiency in Microsoft Office and case management software preferred
- Veterans and those passionate about veteran support are strongly encouraged to apply
- In the Troy, MI office, Hybrid
We offer a competitive salary and benefits package, including:
- Salary range: $18-$21 depending on experience and alignment with required skill set
- Health, dental, and vision insurance options (e.g., Blue Cross Blue Shield of Michigan)
- Paid time off and sick leave
- Paid holidays (including the day after Thanksgiving)
- Tuition reimbursement
- 401(k) plan with employer match
- Wellness and professional development programs
- How to Apply:********************************************************
- Resume
- Cover Letter
- References
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