Call Center Customer Service Representative
Hire Our Heroes Veteran Job Board
Date: 5 days ago
City: Grand Prairie, TX
Contract type: Full time
Job Description
Job Description
BE LOYAL! BE REWARDED!
ARE YOU READY TO BE PART OF AN EXCITING TEAM?!?
CONTINUE TO CONTRIBUTE EXCELLENT PERFORMANCE TO YOUR TEAM; YOU COULD BE ELIGIBLE FOR A RETENTION BONUS! UP TO $1,200! ASK YOUR MANAGER FOR DETAILS…
As a part of our continued growth we are looking for a dedicated and passionate Call Center Customer Service Representative. As a Call Center Customer Service Representative, you will be responsible for: handling inbound customer service calls, tracking product shipments, creating call logs for Warranty Technicians and addressing general customer service issues. The Call Center Customer Service Representative will also be responsible for maintaining excellent customer service to internal and external customers always. We are seeking candidates who are extremely motivated and are excited about the opportunity to support all operational processes and procedures. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us!
Job Summary: Handles all inbound customer service calls including tracking shipments, initiating, and maintaining up warranty claims for payment questions issuing pickups for product, tracking core credits, create call logs for warranty technicians, and addressing general customer service issues.
Essential Job Duties:
Answer calls and respond to emails
Obtain customer information
Complete records of telephonic interactions, order and accounts
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Update existing customer information
Identify and escalate priority issues
Route calls to appropriate resource
Document all call information according to standard operating procedures.
Complete call logs
Be familiar with ATK internal Policies, values, employee manual, and ATK Quality Policy.
Be aware of his/her process/sub-processes and know related procedures.
Maintain performance indicators in acceptable levels.
Maintain a safe and clean work environment
Performs other clerical duties as needed, such as filing, photocopying, and administrative duties for the Accounting and Warranty departments and tracking shipments
Be familiar with ATK’s Code of Safe Practices.
Assume other duties as assigned.
Education & Experience:
LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening.
LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening. *The existence of criminal conviction(s) does not constitute an automatic bar to employment.
Job Description
BE LOYAL! BE REWARDED!
ARE YOU READY TO BE PART OF AN EXCITING TEAM?!?
CONTINUE TO CONTRIBUTE EXCELLENT PERFORMANCE TO YOUR TEAM; YOU COULD BE ELIGIBLE FOR A RETENTION BONUS! UP TO $1,200! ASK YOUR MANAGER FOR DETAILS…
As a part of our continued growth we are looking for a dedicated and passionate Call Center Customer Service Representative. As a Call Center Customer Service Representative, you will be responsible for: handling inbound customer service calls, tracking product shipments, creating call logs for Warranty Technicians and addressing general customer service issues. The Call Center Customer Service Representative will also be responsible for maintaining excellent customer service to internal and external customers always. We are seeking candidates who are extremely motivated and are excited about the opportunity to support all operational processes and procedures. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us!
Job Summary: Handles all inbound customer service calls including tracking shipments, initiating, and maintaining up warranty claims for payment questions issuing pickups for product, tracking core credits, create call logs for warranty technicians, and addressing general customer service issues.
Essential Job Duties:
Answer calls and respond to emails
Obtain customer information
Complete records of telephonic interactions, order and accounts
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Update existing customer information
Identify and escalate priority issues
Route calls to appropriate resource
Document all call information according to standard operating procedures.
Complete call logs
Be familiar with ATK internal Policies, values, employee manual, and ATK Quality Policy.
Be aware of his/her process/sub-processes and know related procedures.
Maintain performance indicators in acceptable levels.
Maintain a safe and clean work environment
Performs other clerical duties as needed, such as filing, photocopying, and administrative duties for the Accounting and Warranty departments and tracking shipments
Be familiar with ATK’s Code of Safe Practices.
Assume other duties as assigned.
Education & Experience:
- Minimum high school diploma or GED, Two years’ experience in a call center environment or one-year certificate from college and one-year call center experience.
- Background or work experience in the automotive industry
- Familiar working with transportation companies
- Bilingual is a plus
- Answering incoming calls in a fast-paced high-volume customer center environment
- Ability to follow established procedures and policies
- Possess willingness to accept direction and perform repetitive tasks
- Proficiency with spelling and grammar skills
- Knowledge of customer service principles and practices
- Knowledge of administration and clerical processes
- Data entry and typing skills
- This position requires extended periods of sitting in a cubicle setting
- Must have the ability to work under conditions of frequent interruptions and be attentive to details
- Working with a computer terminal and other electronic devices
- Reason accommodations may be made to enable individuals with disabilities to perform the essential functions
LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening.
- The existence of criminal conviction(s) does not constitute an automatic bar to employment.
LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening. *The existence of criminal conviction(s) does not constitute an automatic bar to employment.
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