Admissions Specialist I

Description

This is where you change your story

At Meadows Behavioral Health we understand that new directions to career advancing and improvement can be scary, but we are excited to offer you a possible new rewarding chapter with us! Come join us in transforming lives!

Who are we?

Meadows Behavioral Health is a leader in the behavioral health industry. We offer a range of specialized programs including residential, outpatient and virtual treatment. We provide care for drug and alcohol addiction, trauma, sexual addiction, behavioral health conditions, and co-occurring disorders. We offer state-of-the-art care including neurofeedback and other services. Our evidence-based approach is rooted in decades of clinical experience, with more than 45 years in the field. Our approach is different and success stories from our patients are the proof.

Who are you?

Are you compassionate, innovative and have a passion to make an impact? Are you looking to get your foot in the door with a company that will believe in your abilities and train you to advance? 75% of our current top-level executive staff are organic internal promotions from within.

We might be a perfect fit for you!

Position Summary:

Experienced admissions team member responsible for providing exceptional customer service during the intake process. Connects individuals and families with behavioral health treatment services. Guides prospective patients through the admissions process with compassion, professionalism, and efficiency. Handles inbound calls, outbound calls, and digital inquiries, conducts initial screenings, verifies insurance benefits, and coordinates intake logistics to ensure timely and appropriate placements. Independently handles inquiries, conducts full screenings, initiates insurance verification, and coordinates intake process. Manages complex admissions cases, mentors junior staff, and supports process improvements.

Essential Job Duties:

• Handles complex or emotionally intense calls with confidence, professionalism, and empathy.
• Collect initial caller information and determines appropriate next steps.
• Identifies callers that meet the admission criteria for the program as well as help patients identify an appropriate level of care.
• Facilities the admission process into the program if the caller meets admission criteria.
• Maintains accurate records in the CRM system.
• Provides callers that do not meet the admission criteria alternate treatment options based on their required level of care.
• Communicates with patients and their families, providing information about the facilities and the policies of the Company.
• Handle high-acuity and complex admissions cases.
• Resolve escalated caller concerns.
• Support insurance and clinical teams with intake coordination.
• Support insurance and clinical teams with intake coordination.
• Flags process issues or trends for leadership
• Document all interactions and ensure compliance with privacy standards
  
  

Qualifications

Education and Experience:

• High school diploma or general education diploma (GED) required. Bachelor’s degree preferred. College coursework or Addictions Certification desired.
• 2-4 years of healthcare, behavioral health, insurance, or admissions call center experience; 2-4 years of behavioral healthcare admissions experience preferred.
• Advanced knowledge of behavioral health services, insurance processes, and clinical criteria.
• Strong communication and interpersonal skills.
• Ability to handle emotional or distressed callers with empathy.
• Competency in data entry and CRM systems, preferably Salesforce.
• Experience identifying process improvements.
  
  

We are a Drug Free Company. All positions are designated as Safety Sensitive positions and in light of our company mission, the Company does not employ medical marijuana cardholders. Following an offer of employment, and prior to reporting to work, all applicants will be required to submit to and pass a substance abuse screen.

Meadows Behavioral Health is an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Meadows Behavioral Health provides reasonable accommodations to individuals with disabilities and if you need reasonable accommodation during any time of the employment process, please reach out to [email protected].