Data Center Customer Operations IV

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Troubleshoots and installs advanced circuits, and performs custom installations.

Responsibilities

Installations

• Racks and stacks customer equipment
• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly Installs circuits requiring advanced fiber terminations
  
  

Queue Management

• Determines work priorities from the Oracle queue and ensures adherence to all commit times
  
  

Testing/Troubleshooting

• Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed
• Works with customers to troubleshoot issues Cross Connects
• Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
  
  

Documentation/Reporting

• Maintains detailed written records of all work activity Projects
• Designs and leads cage / infrastructure modification projects Training
• Completes all assigned training in a timely manner
  
  

Customer Management

• Supports customer satisfaction through timely and precise order execution
  
  

Qualifications

• 1+ years experience
• High School Diploma
• BERT and SONET test equipment
  
  

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.