PATH Outreach Case Manager

Description

SUMMARY

Provides direct service with program recipients and completes administrative tasks to assist the PATH Program Manager in providing outreach and case management services to individuals experiencing homelessness and are not engaged in supportive community services.

Position: Full-time

Pay: $25.60 - $27.50/ hour

Benefits

Our benefit programs have been curated to provide employees with options and comprehensive coverage including:

• Generous Paid Time Off -- New Employees accrue up to 31 paid days off, including 15 flexible use PTO days, 10 paid holidays, 2 personal days, as well as the final week of the year.
• Comprehensive medical, dental, and vision insurance with medical premiums starting as low as $18 biweekly (must work 30+ hrs/week)
• Optional Life Critical Illness, Illness, and Pet Insurances available.
• 401K with employer matching after 90 days and immediate vesting
  
  

100% Employer Paid Benefits:

Mental health coverage through Teledoc Mental Health that includes both therapists and psychiatrists.

Roadside Assistance for all employees.

Long Term Disability Insurance (must work 30+ hrs/week)

Teledoc Health Coverage (if working

Vision, prescriptions, and entertainment discounts

Primary Responsibilities

• Provide direct outreach and case management services to facilitate engagement in behavioral health, housing, and other social services.
• Provide case management/information and referral to other community resources; supportive counseling as appropriate utilizing motivational Interviewing to facilitate coordination with other resources. Assists individuals in the community to obtain necessary documentation for benefits and to coordinate service provision.
• Establish liaisons and relationships with appropriate community agencies to meet necessary current and future housing needs.
• Complete paperwork/electronic documentation, collecting and entering required data into the Homeless Management Information System (HMIS), and documenting all work per Bridgeways’ policies and standard operating practices. Submits all paperwork required for services provided in a timely and accurate manner to ensure compliance.
• Understand and practice safekeeping of client protected health information per Bridgeways’ HIPAA policies and procedures.
• Represent Bridgeways in community and regional activities, committees, and work groups as requested.
• Stay abreast of WA State landlord-tenant law, screening laws and procedures, and other appropriate laws and ordinances pertaining to housing regulation.
  
  

Requirements

QUALIFICATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• Two years’ experience working in a social service agency, particularly with adults with chronic and persistent mental illness and familiarity with local, state, and federal low-income housing resources, community resources, and local homeless programs. Lived experience congruent with the Target Population for this service may substitute for the social service agency requirement. Lived experience includes and is not limited to being a veteran, having a behavioral health issue, and homelessness.
• Knowledge of Medicaid, BHO, WAC, and managed care client requirements regarding clinical services and documentation at a highly developed level.
• Knowledge of and demonstrated skills in the effective provision of clinical behavioral health services in adult mental health.
• Knowledge of current behavioral health care practices.
• Knowledge of local, state, and federal housing guidelines, trends, and funding opportunities.
• Knowledge of Landlord/Tenant Law, Fair Housing Laws, Homeless Management Information Systems, and community housing resources.
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

• Must be able to pass Background and OIG checks. Convictions will not automatically disqualify you from employment with Bridgeways. We will consider the particular circumstances of each case and any additional information that can be provided.
• Agency Affiliated Counselor Registration, or the ability to obtain registration within 90 days of hire.
• Must have or be able to obtain a Washington State Drivers License
  
  

Other Skills And Abilities

• Ability to promote housing services offered by Bridgeways in community settings.
• Ability to learn and utilize electronic medical records for confidential and safe record-keeping that conforms to agency requirements.
  
  

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Case Managers may be required to work in both an office setting and in the community to meet the needs of our clients. In a typical workday, an employee always talks/hears; usually walks and stands with occasional sitting, driving, and rarely stooping, kneeling or crouching.
• An employee’s job requires occasional use of a standard and cellular telephone, viewing computer/monitor and typing, also with occasional handwriting.
• Occasionally lifts weights varying from 5 pounds to 10 pounds and occasionally lifts objects from 29”-65”
  
  

At Bridgeways, our commitment to equity, dignity, and opportunity for all remains steadfast. We exist to challenge systemic barriers and create lasting change for individuals and communities facing significant challenges, especially those living with mental health challenges and other marginalized identities.

As a social enterprise, we take pride in fostering a supportive and inclusive environment. Whether through stable housing, meaningful employment, or welcoming spaces that celebrate diversity, our work is rooted in compassion and a deep commitment to equity.

We believe everyone deserves fair treatment, access, and opportunity regardless of identity, background, or circumstances. We are dedicated to breaking down barriers and advocating for the resources that empower people to meet their goals.

This is not just what we do—it’s who we are.