Part-Time Customer Service Agent for a Skincare Company

MRF: F738

Is This YOU? Then We Want to Meet You!

• You have at least 2 years of experience in customer service and support.
• You have hands-on experience with Shopify, Freshdesk, Aircall, and Shipmonk, ensuring seamless customer interactions and support.
• You’re an excellent communicator, capable of handling customer inquiries professionally across multiple channels.
• You thrive in a fast-paced environment and can work with minimal supervision while maintaining high performance.
• You have strong problem-solving skills and a customer-first mindset, ensuring customer satisfaction and resolution of issues.
• You demonstrate reliability, professionalism, and strong work ethics, making you a valuable team player.
  
  

If this sounds like you, then you’re exactly who we’re looking for to join our team as a Customer Support Specialist (OMNI – Voice & Email)!

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

Customer Support Excellence

• Provide top-notch customer service through email, chat, and voice support
• Handle inquiries, troubleshoot issues, and ensure timely resolutions
• Maintain a high level of professionalism and empathy in every interaction
  
  

Technical & Order Management

• Assist customers with order tracking, refunds, and product inquiries
• Navigate and utilize Shopify, Freshdesk, Aircall, and Shipmonk effectively
• Ensure accurate documentation of customer interactions and resolutions
  
  

Team Collaboration & Efficiency

• Work cross-functionally with other teams to resolve customer concerns
• Follow established processes while identifying areas for improvement
• Maintain reliability and consistency in performance and attendance
  
  

Tech Checklist – Gotta Have It!

• At least 2 years of experience in customer support/service
• Hands-on experience with Shopify, Freshdesk, Aircall, and Shipmonk
• Strong verbal and written communication skills
• Ability to work independently with minimal supervision
• Excellent problem-solving and critical-thinking skills
• A proactive attitude with a customer-first approach
  
  

Ready to join a team that values your expertise and commitment to outstanding customer service? We can’t wait to meet you!

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.