Professional Relations Coordinator

Description

About Allied OMS

Allied OMS is a doctor-owned, doctor-led, and doctor-governed management services organization (MSO) in the oral and maxillofacial surgery space that combines the best of private practice with the best of private equity.

Leveraging decades of experience building platform businesses in the healthcare industry and collectively owned by member surgeons, private equity, and management consulting veterans, Allied OMS offers essential tools for maximizing practice value.

Grounded in clinical excellence, doctors in the Allied OMS network maintain essential roles in management, governance, and clinical practice and participate directly in the platform's growth. Seventy-five percent of the Allied OMS board of directors are doctor members, and Allied OMS doctors lead 100% of the platform's management committees.

Founded in 2020 in partnership with DuneGlass Capital, a healthcare services-focused independent sponsor, the Allied OMS network now includes 83 doctors serving patients from 49 locations in Arizona, California, Colorado, Illinois, Indiana, Louisiana, Maryland, Michigan, New York, Oregon, Tennessee, Texas, and Virginia.

Position Summary: The Professional Relations Coordinator is a multi-functional team member responsible for enhancing the patient experience, overseeing front desk operations, and driving internal and external marketing initiatives to promote the practice's brand and growth. This position requires a warm, professional presence at the front desk, creative outreach skills, strong relationship-building abilities, and exceptional organizational expertise to manage scheduling, events, and communication with both internal teams and external partners.

Requirements

Responsibilities:

Internal and External Marketing: Focuses on engaging employees and aligning them with the company's mission, values, and goals. It also communicates company initiatives, updates, and objectives, conducts internal campaigns to boost employee morale and advocacy, and facilitates training and development for brand alignment.

• Develop strategic marketing and sales programs.
• Manage communication between the company, patients, and referral sources.
• Oversee marketing department operations and growth strategies.
• Handle complaints and resolve conflicts with patients and referral partners.
• Plan and implement marketing growth strategies with partners and outside sales representatives.
• Manage social media, website content, search engine placement, and online reviews.
• Organize and lead events, including educational meetings and training sessions.
• Build and maintain strong relationships with referring doctors and offices through one-on-one marketing meetings and consistent communication.
• Coordinate and manage lunch-and-learn sessions and study club meetings to promote the practice.
• Train staff on marketing strategies to maintain and enhance referral relationships.
• Analyze practice management reports to identify growth trends and ensure sustainable revenue generation.
• Develop specialized marketing plans for new doctors to expand referral networks.
• Plan and execute morale and team-building activities for staff.
  
  

Front Desk Operations & Scheduling

• Coordinate and manage schedules for staff, meetings, and surgeries
• Communicate with team members and external partners to confirm availability and logistics
• Utilize scheduling software to optimize resource allocation and minimize conflicts
• Maintain accurate records of appointments and changes to schedules
• Provide administrative support as needed to ensure smooth operations
• Quickly adapt to and manage last-minute changes or cancellations, communicating effectively with all parties involved
• Follow up with patients to confirm attendance and ensure all necessary arrangements are in place
• Pre-certifies all surgeries with the patient’s insurance company as required
• Verifies insurance
• Represent the practice in a professional, pleasant, and cooperative manner
• Maintain regular, consistent, and punctual attendance in accordance with assigned schedule and time off policies
• Must be able to work both independently and cooperatively in team settings
• Document scheduling information accurately then monitor, audit, and distribute the schedule.
• Review the operating room schedule, discuss problems or concerns with the appropriate personnel, and collectively resolve any problems.
  
  

Other Essential Qualifications

• Time Management – Excels at directing one's own time and the time of others
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Leadership and Guidance – Ability to lead effectively
• Responds creatively and constructively with solutions to problems
• Flexible and willing to perform the duties of others in their absence
  
  

Working Conditions/Physical Requirements

• Sitting, standing, and walking for extended periods
• Moderate noise levels from dental and other office equipment
• Comfortable medical office/lab setting
• Hand dexterity and typing skills to work with standard software programs provided
• Good mathematical aptitude in order to prepare and interpret financial and productivity reports
• Excellent interpersonal skills to communicate and lead a team effectively
• Near Vision - Ability to see details at close range (within a few feet) as required for computer software programs and the observation of subordinates’ work quality
• Excellent communication skills - Talking and writing to others to convey information effectively
• Organizational Skills – Ability to create systems and order, break large goals down into achievable tasks
• Stress Management - Ability to maintain productivity and professionalism in a fast-paced environment and stressful situations
• Good reading comprehension - Understanding written sentences and paragraphs in work-related documents
  
  

Experience And Education

• High school diploma or equivalent
• Proven experience in scheduling or administrative tasks
• Excellent organizational and time management skills
• Strong verbal and written communication skills
  
  

Benefits

• 401(k)
• Company Paid Life Insurance
• PTO (if applicable)
• Health Insurance
• Vision Insurance
• Dental Insurance
  
  

Special Requirements

• Due to access to the company's financials, a job offer may be contingent upon successful completion of a background check, including a credit check.