Contract Renewal Operations Administrator

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Essential duties and responsibilities include the following. Other duties may be assigned.

• All support contracts are processed accurately, efficiently, and in a timely manner to support monthly revenue recognition and invoicing schedule, and support the team in:
• Month-end close activities
• Process amendments and invoicing in a timely manner, ensuring that the billing contracts accurately reflects customers current contracted product, pricing, sales credits, and billing frequency.
• Process contract termination for assigned accounts in a timely manner as warrants.
• Maintain Customer Account records in various systems related to contract amendments while processing credits and invoices.
• Partner closely with cross-functional departments to ensure information within Salesforce Contracts, Oracle Service Contracts, Microsoft Dynamics, and any other operational systems are updated accurately and timely.
• Handle incoming and out-going field questions/issues from Customers, Sales, Finance and other departments within UKG regarding contract issues involving appropriate parties as needed for final resolution.
• Ensure all monthly contract activities are processed accurately, efficiently and in a timely manner to assist with monthly revenue recognition, invoicing and account reconciliation.
• Ensure invoice/usage disputes from internal and external parties are resolved in a timely manner through Service Now.
• Support various special projects as required.
  
  

Knowledge and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required.

• Willingness to take initiative and to follow through on projects.
• Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Flexibility: Openness to different and new ways of doing things.
• Thoroughness: Ensuring that one's own and work are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
• Accountability.
• Ability to manage priorities and meet deadlines in a dynamic environment.
• Ability to research billing issues and communicate relevant conclusions, both verbally and in written format.
• Strong communication and interpersonal skills: Will interact amongst various departments such as Billing and Credits and Accounts Receivable and at times may be required to interact with sales, legal, customer support, customer and external auditors.
  
  

Qualifications

• Computer software skills preferred: Salesforce/CPQ, Oracle, Microsoft Dynamics, and Microsoft Office.
• Bachelor’s degree or similar business experience.
• High level of accuracy and attention to detail.
• Strong experience in Microsoft Excel (VLOOKUP and Pivot).
• Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.
• Effective oral and written communication skills are essential.
  
  

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster      

UKG participates in E-Verify. View the E-Verify posters here .  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] . 

The pay range for this position is $45,700 to $65,750, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers