Operations Service Manager - MCS Global Logistics

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
  
  

Responsibilities

Responsible for the hiring, onboarding and training, performance management and development of staff. Provides oversight of direct reports to ensure quality service is being provided by establishing and retaining long term business relationship and developing, leading and implementing strategies. Responsible for assessing team feedback and communicating team needs to leadership. Accountable for upholding Mayo Clinic brand and image during supplier/client and internal interactions, including Mayo Clinic's core values and support community-based health care approach. Responsible for collaborating with cross-functional teams to provide service to MCS suppliers/clients and for strategy development and implementation. Accountable for effective communications, active listening, and willingness to adapt, adjust, and be supportive when objectives shift to ensure long-term viability and success of the enterprise. Responsible for conducting internal or external presentations as required by MCS. Required to lead teams through change management and adapt to the needs of MCS. Required to remain abreast of regulatory issues, market dynamics, reimbursement issues, and service requirements. Accountable to report to leadership of team activities. Domestic and international travel is required up to 60% including but not limited to air and auto. Immediate travel requests may be needed to support the business.

• Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.
• This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
  
  

Qualifications

Qualifications

Requires a Bachelor’s degree in Business, Management, Life Sciences, or related field and eight years of customer service or healthcare related experience OR Master’s degree in Business, Management, Life Sciences, or related field and five years of customer service or healthcare related experience.

Additional Qualifications/Application Requirements

• All applicants must include a resume in their application
• Current DLMP/MCS employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.
• Internal applicants must attach their 3 most recent performance appraisals.
• Master's degree and 3 years of divisional unit experience preferred.
• Previous leadership experience, account management and health care industry experience.
• Experience in customer service, clients, and vendor relationships
• Previous laboratory experience/knowledge preferred
• Exposure and understanding of shipping industry encompassing couriers and carriers, supply chain knowledge.
• Must have excellent human relations, management, and communications skills.
• Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within internal and external multi-functional environments.
• Ability to develop strategic plans and manage several people, projects or tasks simultaneously and to exercise appropriate judgment when developing, deploying and/or overseeing plans, projects and tasks.
• Demonstrated managerial, decision-making and problem-solving ability and oversight of self and others.
• Candidates must foster a culture of learning, ability to navigate difficult situations requiring professional composure, daily effective problem solving both proactive and reactive while navigating frequent and unpredictable changes and disruptions.
• Experience in developing interdepartmental and cross-functional team relationships.
• A solid understanding of root cause analysis, A3 thinking, and continuous improvement methodologies such as Kaizen is highly valued.
• Flexibility to navigate both reactive and proactive operation disruptions daily.
• Process development, increase operational efficiency, ability to redesign a process, analytical skills, risk assessment, route optimization and logistic network development.
• Real time and creative problem solving
  
  

Exemption Status

Exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $103,001 - $154,544 / annually

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday day shift. Hours may fluctuate outside of typical hours based on business need within logistics. *Candidate will work on-site 2-3 days a week. Must live within driving distance to Mayo Clinic Rochester Campus.

Weekend Schedule

Hours may fluctuate based on business needs.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Jenny Stephens