Healthcare Customer Service Representative | Philippines
Peak Support
Date: 1 day ago
City: Cambridge, MA
Contract type: Full time
Remote
Description
Peak Support is seeking for a Healthcare Customer Service Representative to join our team in the Philippines!
Position Overview
We are hiring experienced and detail-oriented representatives to support a growing healthcare technology platform that helps patients book appointments through a combination of AI and human interaction.
Key Responsibilities
At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.
We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.
Peak Support is seeking for a Healthcare Customer Service Representative to join our team in the Philippines!
Position Overview
We are hiring experienced and detail-oriented representatives to support a growing healthcare technology platform that helps patients book appointments through a combination of AI and human interaction.
Key Responsibilities
- Make outbound calls to healthcare providers using internal tools
- Follow instructions to verify insurance acceptance, reason for visit, and appointment availability
- Troubleshoot issues that arise during calls
- Review and ensure quality of completed tasks
- Research and organize provider information (e.g., practice name, contact details, hours)
- Monitor and manage task queues
- Communicate promptly with the team via Slack
- Collaborate on improving tools, processes, and operations
- At least 2 years of experience in the U.S. healthcare industry
- At least 2 years of experience in a call center or as a virtual assistant
- Strong communication skills
- High level of digital literacy
- Outstanding attention to detail
- Excellent written and spoken English
At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.
We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resume