Director of Quality and Transformation

Brief Description

Position: Director of Quality and Transformation

Department: Compliance

Reports to: Compliance Officer

Pay Status: Exempt

Location: Nashua, NH

Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Director of Quality and Transformation to help further our mission.

The Job

The Director of Quality and Transformation oversees quality improvement initiatives across Harbor Care. The Director of Quality and Transformation leads the Clinical Quality Management Program, and provides support to programs to advance quality improvement efforts. This is an autonomous position that will report to the Compliance Officer and collaborate with the Medical Director and Operations. The Director of Quality and Transformation strives to ensure compliance with all applicable federal, sponsor, and Harbor Care regulations and guidelines.

About Harbor Care

Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: primary, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.

Benefits

At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life’s challenges.

Requirements

Duties & Responsibilities

Across all Harbor Care Programs and Services

• Develop and maintain dashboards, reports, and data visualizations to support decision making and performance tracking
• Collaborate with the Information Technology and Systems (ITS) team to ensure data accuracy, integrity, and security in alignment with organizational policies and compliance standards
• Collaborate with Operations and clinical teams to use data to identify trends, patterns, and opportunities.
• Engage teams to enhance organizational efficiency and program effectiveness and develop plans of corrective action for measures falling below expectations.
• Oversee policies and procedures related to quality improvement
• Lead and advise program and administrative staff in performance improvement initiatives including PDSA cycles, safety and risk assessments, and other processes in support of safety, effectiveness, and efficiency
• Provide guidance and in-service training as necessary regarding quality improvement and data analytics
• Administer patient/client satisfaction surveys and communicate results to drive positive change
• Lead the process for recognitions and accreditations related to quality improvement
• Participate in committees, meetings, and trainings as they relate to quality improvement and data analytics
• Assist Compliance Officer with documentation, analysis, and resolution of patient/client complaints, near misses, and incidents
  
  

At the Federally Qualified Health Center (FQHC)

• Facilitate FQHC QI Committee and Workplan and communicate activities and performance to staff and governing boards
• Utilize CMS Quality Metrics and other standardized tools for reporting clinical quality measures, including analyses of where data originates in the electronic medical record
• Oversee process for Peer Reviews
• Responsible for the preservation of all health center documentation related to any actual or potential claim or complaint (for example, medical records and associated laboratory and x-ray results, billing records, employment records of all involved clinical providers, clinic operating procedures); and
• Responsible for any service-of-process/summons that the health center or its provider(s) receives relating to any alleged claim or complaint is promptly sent to the HHS Office of the General Counsel, General Law Division, per the process prescribed by HHS and as further described in the FTCA Health Center Policy Manual.
  
  

Job Requirements

Basic Qualifications:

• Minimum 4-5 years progressive experience in quality improvement in a healthcare facility, preferably within a federally qualified health center
• Demonstrated skills in data collection, data analysis, and data visualizations
• Excellent oral and written communication skills needed, strong organizational ability required
• Experience in the use of spreadsheets, Power BI, or other advanced data visualization tools
• Knowledge of HRSA regulations and compliance requirements
  
  

Preferred Qualifications

• Bachelors of Nursing Degree or Master in Public Health preferred but individuals with experience in leading a quality improvement program may be considered
• Project Management skills
• Experience with underserved populations helpful and knowledge of health disparities highly desired
  
  

Competencies

• Passionate about the mission and the communities served and sensitive to communities’ concerns
• Energetic, positive and committed to excellence
• Recognized for integrity; thoughtful, honest and fair
• Flexible and open to new ways of doing things. Courageous; willing and able to stand up for what is right and to make hard decisions
• Must be able to collaborate with clinical leaders to positively impact systems and process change.
• Able to transform ideas into action and motivate staff to embrace new approaches.
• Individuals must possess these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job, with or without reasonable accommodation
• Ability to use some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical services to safely perform the primary functions of the job.
  
  

Harbor Care’s Commitment

Model and enforce the “Red Carpet Treatment” among staff and clients comprised of the following:

• Earn our clients' trust.
• Build long-term relationships.
• Give Clients the best possible experience to make them feel like they're coming to a place they belong.
• Provide the best quality of service.
• Treat every Client with dignity and respect with each encounter.
• You will prioritize communication from any Harbor Care employee seeking help for a client.
  
  

Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.