Customer Service Representative
H&S Energy Group
Date: 1 day ago
City: Chino, CA
Salary:
$17.5
-
$18.5
per hour
Contract type: Full time
About The Role
The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty within the retail trade industry. This position is responsible for addressing customer inquiries, resolving issues, and providing information about products and services. The representative will engage with customers through various communication channels, primarily via telephone, to process orders and manage customer accounts. A positive attitude and effective communication skills are essential to create a welcoming environment for customers. Ultimately, the goal of this role is to enhance the overall customer experience and contribute to the company's success by fostering strong relationships with clients.
Minimum Qualifications
In this role, the ability to work in a fast-paced environment is essential, as representatives will often handle multiple customer inquiries simultaneously. Verbal communication skills are utilized daily to convey information clearly and effectively to customers over the phone. Problem resolution skills are critical for addressing and resolving customer complaints, ensuring a positive outcome. Oral and written communication skills are also important for documenting customer interactions and providing follow-up information. A positive attitude is vital in creating a welcoming atmosphere, which encourages customer loyalty and satisfaction.
The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty within the retail trade industry. This position is responsible for addressing customer inquiries, resolving issues, and providing information about products and services. The representative will engage with customers through various communication channels, primarily via telephone, to process orders and manage customer accounts. A positive attitude and effective communication skills are essential to create a welcoming environment for customers. Ultimately, the goal of this role is to enhance the overall customer experience and contribute to the company's success by fostering strong relationships with clients.
Minimum Qualifications
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in a retail environment.
- Experience with customer relationship management (CRM) software.
- Bilingual abilities are a plus.
- Handle customer inquiries and provide accurate information regarding products and services.
- Process customer orders and manage customer accounts efficiently.
- Resolve customer issues and complaints in a timely and effective manner.
- Maintain a positive and professional demeanor while interacting with customers.
- Document customer interactions and feedback to improve service quality.
In this role, the ability to work in a fast-paced environment is essential, as representatives will often handle multiple customer inquiries simultaneously. Verbal communication skills are utilized daily to convey information clearly and effectively to customers over the phone. Problem resolution skills are critical for addressing and resolving customer complaints, ensuring a positive outcome. Oral and written communication skills are also important for documenting customer interactions and providing follow-up information. A positive attitude is vital in creating a welcoming atmosphere, which encourages customer loyalty and satisfaction.
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