Customer Service Representative

Job Details

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Davis Dental Lab in Wyoming, MI for a full time Customer Service Representative.

The regular hours for this position are 8:00 AM to 8:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

There are three (3) classifications or levels of the Customer Service Representative/Specialist position. These levels; Level I, II and III, are assigned based on experience and level of responsibility assigned by laboratory management.

As a Customer Service Team Member, you may train, or be trained on, and/or assigned any of the job functions listed below. This list is not comprehensive and you may be assigned tasks not noted below.

Primary Responsibilities And Essential Functions Of The Position

• Answer phones in a timely manner.
• Process outgoing calls in a timely manner.
• Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information.
• Analyze remakes by customer and ensure any issues are resolved.
• Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database.
• Schedule FedEx pickups when necessary and check FedEx tracking for individual offices.
• Submit new doctors to LMS.
• Responsible for assisting Accounting and Sales with pricing and pricing requests.
• Manage and set up new accounts.
• Customer retention.
• All other duties as assigned.
  
  

Skills And Abilities Required

• Must be able to read, write, speak and understand English.
• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone-maintaining a positive demeanor.
• Verbally communicate with all levels of staff-maintaining a positive demeanor.
• Have the ability to take initiative.
• Must have excellent listening skills.
• Must have attention to detail and accuracy.
  
  

Minimum Education And Experience Required

• Required: High school diploma or GED equivalent.
• Preferred: Experience in a dental environment.
  
  

Hazardous Materials Or Equipment Used

• General office equipment.
  
  

Physical Requirements

• Perform tasks at multiple workstations-standing and sitting for extended periods of time.
• Push, pull, lift, and/or carry up to 20 pounds.