Payroll Representative

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Job Summary: The Payroll Representative performs payroll-related functions, including processing, tax compliance, review of automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment. The Payroll Representative also provides exceptional customer service.

Duties And Responsibilities

• Performs payroll-related functions, including but not limited to payroll processing, audits, and maintenance
• Performs file imports into payroll system from various sources and validates payroll data in a timely manner 
• Prepares off-cycle payrolls and manual checks as necessary 
• Builds strong partnerships with customers and provides superior customer service 
• Identifies areas of customer dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve 
• Develops and adheres to SSAE16 requirements and is accountable for compliance of each task performed 
• Participates in recurring customer calls and serves as point of contact for projects, tasks or issues Quarter End, Year End, and Open Enrollment assistance and task execution
• Escalates non-routine inquires and issues to Team Leader or Manager 
  
  

Required Qualifications

• Ability to analyze and resolve problems through effective customer service interface and communication 
• Ability to understand and follow written and verbal instructions 
• Ability to deal effectively with a diverse set of individuals at all organizational levels 
• Coordinate multiple tasks simultaneously 
• Quickly and easily adapts to change and shifting priorities with enthusiasm
• Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel)
  
  

Preferred Qualifications

Associate degree or equivalent, One to two years related experience, or equivalent combination of education and experience UKG Pro Experience FPC/CPP Certification

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .

The pay range for this position is $20.00 to $28.75 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers