Director, Digital & Technology

OUC - The Reliable One , is presently seeking a Director, Digital & Technology to join the Technology division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

We are seeking an experienced and strategic professional to lead large-scale IT infrastructure, operations, and/or network security initiatives that support our organizational transformation and align with corporate strategy. We are looking for candidates with a strong background in either Network Infrastructure & Security or IT Operations, who can architect and deliver resilient, scalable, and secure technology environments across the enterprise. This leadership role is responsible for managing multiple high-performing technology teams and systems, overseeing infrastructure strategy, performance, compliance, and innovation. The Director will collaborate with senior executives, technology teams, vendors, and other key stakeholders to ensure the delivery of stable, reliable, and future-ready IT services.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

Key Responsibilities

• Lead strategic infrastructure or operations initiatives aligned with corporate goals
• Oversee performance, reliability, and security of enterprise IT systems
• Manage cross-functional technology teams and drive results
• Develop and control budgets, optimize investments, and manage vendor contracts
• Ensure compliance with policies, DR/BCP plans, and regulatory requirements
• Drive adoption of new technologies and support change management efforts
• Collaborate with internal teams and senior leadership to deliver solutions
• Define SLAs, track KPIs, and continuously improve service delivery

The ideal candidate will have:

• Bachelor’s degree in Computer Science, Information Technology, or a directly related field of study from an accredited college or university;
• Minimum of ten (10) years of digital and technology experience, to include: Experience implementing a wide range of technology solutions (both on-premise and cloud);
• Five (5) years of formal supervisory and leadership experience in a technology setting, managing diverse teams.
• Experience formulating and implementing a high-level technology strategy and road maps, including establishing governance models, standards, architecture frameworks, and policies.
• Experience leading enterprise-scale technical projects, initiatives, and change management.
• Deep understanding of IT infrastructure, cloud, operations, and/or network security
• Ability to align IT strategy with business objectives
• Skilled at building partnerships across departments and with vendors
• Strong analytical skills and a proactive approach to problem-solving
• Excellent written and verbal communication
• Ability to drive modernization and technology advancement

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC’s Hybrid Retirement Program includes a fully funded cash balance account, defined contribution with employer matching, along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities
• Free downtown parking
• Hybrid work schedule

Salary Range: $164,000.00 - $205,000.00 annually - commensurate with experience

LOCATION: Reliable Plaza: 100 W. Anderson St. Orlando, FL 32801

Please visit our website for the complete Job description for this position.

Job Purpose:

Leads transformative, cross-functional efforts to scale and drive efficiencies and to deliver operational excellence, in support of the organization alignment to the corporate strategic vision. Reports to Vice President, Digital & Technology and collaborates with Digital & Technology teams, Transformation teams and other business units within OUC.

Primary Functions:

• Directly manage separate teams focused on delivering high quality results within one or more major technology disciplines: strategy, software development, operations, engineering, development services, quality engineering, information security, and compliance;
• Collaborate with internal and external partners to deliver methods, procedures, practices, documents and results to increase reliability and usability of technology while optimizing costs and return on investment;
• Envision, develop and communicate strategies, plans, and goals for the business unit;
• Lead large scale technology transformations, emphasize change management and collaboration with stakeholders to ensure service delivery and user adoption of technology;
• Deliver results based upon annual financial goals, department goals and management requests;
• Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency for a program, project and/or practice area;
• Provides leadership in technology best practices; Analyze information and evaluate results to choose the best solutions and solve problems;
• Work directly with outside vendors to negotiate services and product agreements; Establish Service Level Agreements (SLAs) for internal team and external vendors and metrics for performance assessments;
• Drives initiatives and team performance to achieving key service and department performance indicators;
• Oversee the evaluation of new technologies, techniques, and tools; Report status and issues to senior technology management team;
• Contribute to the establishment, evolution and continued compliance with standard practices and processes within the disciplines;
• Ensure adherence to technology policies and comply with all security controls and that all work products meet quality standards and risks/issues are effectively managed;
• Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and various regulatory/compliance testing and reporting;

Technical Requirements:

• Working knowledge of all, but not limited to the following:
• Proficient in latest technology for IT systems and management;
• Through understanding of IT and practical applications to support the company goals;
• Analysis, implementation and evaluation of IT environments and their specifications;
• System design and architecture;
• Technical Delivery and Support Models including related implementations;
• Project management methodologies.
• Familiarity with all, but not limited to the following:
• Corporate Software Applications: CIS, ERP, GIS, CRM;
• Security monitoring, analysis and forensics tools;
• Network monitoring and analysis technology;
• Charts, diagrams, and Architectural diagrams;
• Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
• Ability to:
• Meet aggressive deadlines while remaining flexible to the needs of the business.
• Demonstrate a proactive attitude and always take the initiative in ensuring projects are delivered on time and to the expected quality.
• Keep pace with the latest thinking and new technologies
• Communicate effectively with variety of stakeholders and gain alignment, and/or influence required action

Education/Certification/Years of Experience Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or directly related field of study from an accredited college or university;
• Minimum of ten (10) years of digital and technology experience, to include:
• Experience implementing a wide range of technology solutions (both on premise and cloud);
• Experience formulating and implementing a high-level technology strategy and road maps including establishing governance models, standards, architecture frameworks and policies;
• Experience leading enterprise-scale technical projects, initiatives and change management;
• Five (5) years of formal supervisory and leadership experience in a technology setting managing diverse teams;

Working Conditions:

This job is performed primarily in an office work environment. This job may occasionally work in confined spaces. This job occasionally requires call outs and/or extended work hours, including evenings, weekends, and/or holidays.

Physical Requirements:

This job consists of sitting, walking, standing, and may lift up to twenty (20) pounds, bending/stooping, and repetitive motions. This job requires constant speaking and hearing, writing, typing, and detailed inspection.

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled