Administrative Scheduler

JOB SUMMARY:

The Administrative Scheduler is responsible for coordinating and scheduling patient care staff and providing assistance to administrative staff.

RESPONSIBILITIES:

• Duties may include taking initial phone call/faxed referrals on patients referred for home care:
• Answers phones and takes initial phoned/faxed referrals on patients referred for home care.
• Identifies and verifies insurance coverage of home health care services.
• Completes referral information that includes intake data, and documents in the electronic record.
• Maintains liaison relationship with hospital and insurance personnel, providing information and education on Organization services.
• Collects and maintains statistical data on all referrals and submits them regularly as required.
• Verifies patient’s primary care physician.
• Calls prospective patient to introduce services, verify primary care physician, verify patient information, and document accordingly in computer system.
• Schedules/coordinates patient care staff according to Agency policy and under the supervision of the Clinical Director/Supervisor.
• Updates information daily regarding employee absentee status for no call/no show, cancellations, refusals and employee illness and reports this information to Clinical Supervisor.
• Participates in compiling schedules and time summaries and submits to Clinical Director/Supervisor weekly.
• Maintains pertinent information regarding incoming calls, availability and comments and submits to Clinical
  
  
  

Director/Supervisor.

• Updates Clinical Director/Supervisor regarding patient issues and concerns in a timely manner.
• Participates in provision of patient billing information.
• Schedules all necessary personnel and resolves all last-minute cancellations.
• Participates in on-call rotation, if there are non-clinical on-call rotations
• Performs other duties as assigned.
  
  
  

QUALIFICATIONS:

• High school degree or equivalency
• Excellent customer service skills.
• Ability to interact effectively with all levels of personnel.
• Effective organization skills with attention to detail.
• Effective written and verbal communication skills in English.
• Ability to work effectively in a team environment.
• Ability to represent the Agency as a professional.
  
  
  

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Schedule:

• 8-hour shift
• Monday to Friday
  
  
  

Experience:

• Home Health: 1 year (Preferred)
  
  
  

Job Type: Full-time

Pay: Up to $18.00/hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance
• 401k
• LTD Insurance
  
  
  

Ability to commute/relocate:

• Newport News, VA 23606: Reliably commute or planning to relocate before starting work (Required)
  
  
  

Experience:

• Customer Service: 2 years (Required)
  
  
  

Work Location: In person