Provider Service Intake Specialist
BakerRipley
Date: 1 week ago
City: Tyler, TX
Contract type: Full time
Provides customer service and support to existing and prospective child care providers.
Uses the child care provider database application to setup and maintain contract related processes.
Processes and enters child care provider requests and resolves provider issues submitted through the Financial
Aid Communication System (FACS) system timely and accurately.
Maintains electronic up-to-date child care provider records in an organized and logical manner.
Prepares administrative reports and statistics to track training child care provider service activities.
Conducts research, collects data and writes reports to support the timeliness, accuracy, and quality of certified
child care providers.
Establishes rapport and credibility with customers and child care providers by providing excellent customer
service in a professional and respectful manner.
Determines customer eligibility by reviewing the customer documentation for completeness and accuracy.
Performs mathematical calculations to determine the parent’s share of cost.
Enter all data into The Workforce Information System of Texas (TWIST) in a timely and accurate manner.
Takes immediate action to address and resolve customer and child care provider complaints
Qualifications
Bachelors Degree Preferred.
Skills
Preferred
Customer Service: Intermediate
Microsoft Office: Intermediate
Behaviours
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivation
Preferred
Self-Starter: Inspired to perform without outside help
Education
Required
High School
Experience
Required
1 years: Experience in case management, eligibility determination, insurance or call center environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
None
Uses the child care provider database application to setup and maintain contract related processes.
Processes and enters child care provider requests and resolves provider issues submitted through the Financial
Aid Communication System (FACS) system timely and accurately.
Maintains electronic up-to-date child care provider records in an organized and logical manner.
Prepares administrative reports and statistics to track training child care provider service activities.
Conducts research, collects data and writes reports to support the timeliness, accuracy, and quality of certified
child care providers.
Establishes rapport and credibility with customers and child care providers by providing excellent customer
service in a professional and respectful manner.
Determines customer eligibility by reviewing the customer documentation for completeness and accuracy.
Performs mathematical calculations to determine the parent’s share of cost.
Enter all data into The Workforce Information System of Texas (TWIST) in a timely and accurate manner.
Takes immediate action to address and resolve customer and child care provider complaints
Qualifications
Bachelors Degree Preferred.
Skills
Preferred
Customer Service: Intermediate
Microsoft Office: Intermediate
Behaviours
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivation
Preferred
Self-Starter: Inspired to perform without outside help
Education
Required
High School
Experience
Required
1 years: Experience in case management, eligibility determination, insurance or call center environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
None
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