Epic Analyst
Onvida Health
Date: 3 weeks ago
City: Yuma, AZ
Contract type: Full time
Job Description
Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Annual Salary
Location: Remote
Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $95,439.68
Mid = $119,299.59
Max = $143,159.51
Summary
The Epic Analyst is responsible for providing analysis, build, implementation, support, maintenance, development and coordination of activities of assigned applications and acts as a liaison between vendors, teams, customers and technical staff. Should be knowledgeable about policies, procedures, and operations in a healthcare setting. Participates in regular day-to-day communication with other project teams and works with vendors and community based Subject Matter Experts (SMEs) to ensure the application build will fit the organization’s and community integration needs. Participates in the development of workflows, data collection and analysis, reporting, and other technical issues associated with the use of the application software. Participates in developing and documenting the standard build procedures that will be used in conjunction with other vendor applications.
Responsibilities
Analysis / Build: Participates in analysis, build, testing, documentation and implementation of optimization or projects related to informatics. In addition: Interact, plan and schedule activities with customers to determine information needs and objectives; Assess current state of workflows and application configurations; Identify and document end user needs and requirements; Build and test application software to meet identified needs and requirements; Assure that a consistent approach is followed throughout the project.
Project Plan / Lead: Project Plan development, maintenance and adherence to expectations and cost constraints; In addition: Liaison and effectively interact within and across departments, technical staff and/or vendors in defining and meeting project objectives; Assure the timelines for the project objectives are realistic and within the allocated time; Consideration for cost and resource constraints: define and adhere to; Monitor and report progress via on-going maintenance of the Project Plan; Provide formal status reports as appropriate; Escalate and communicate issues or topics for advisement as appropriate.
Maintenance: Ensure timely completion of routine maintenance for assigned applications; In addition: Coordinate application and interface maintenance development, troubleshooting, and testing activities between teams, departments and/or vendors as needed; Facilitate enhancement requests; Serve as the day-to-day contact for vendors for on-going. Maintenance/outage of the applications assigned.
Change Control / Testing: Ensure smooth transition from build to test to production environments; In addition: Follows change control policies and procedures (YRMCCare changes 1st & 3rd Wednesday or Infor changes 2nd & 4th Thursday); Utilize, create, update and/or provide test scripts for software build and workflow changes; Provide and maintain documentation of workflow and software changes; Effective communication of upcoming workflow and software changes to all affected application analysts and testing personnel; Follow up on issues through to resolution in test or live environments.
Training: Ensures workflow and software changes are clearly communicated with Trainers and/or end users; Confirm production and master training environment content is consistent; Collaborate with Trainers to utilize, create, update and/or provide Tips & Tricks documents or other methods to communicate changes to end users; Effective communication of upcoming workflow changes within application or area of expertise via EHR news, standard work creation and maintenance and principal trainers, uploading tip sheets to intranet.
Problem Solving / Support: Demonstrates knowledge, problem solving, and troubleshooting skills; Performed work under regular supervision or with specific procedures and guidelines to follow; Duties are varied in nature, requiring independent action and judgement involving commonly encountered and unusual problems. The supervisor is consulted for clarification on policies; Adhere to defined Issue Management procedures; Document, track, and follow-up on all reported incidents; Facilitate issue resolution by working with end users and coordinating with vendors; Evaluate and submit enhancement and system change requests; Able to offer creative solutions; Analyst, per QLIK statistics/Service Level Agreement (SLA) completes all tickets assigned within the following Metrics In addition to monitors, triages and distributes team assigned tickets: > 92% of all Incidents completed under <9 days AND > 92% Service Desk Requests completed in under <50 days.
Reporting / Dashboards / Data Extract and Exchange: Interacts with customers at all levels within the organization in determining reporting, dashboard and data extract/exchange needs and objectives; Plan/schedule reporting, dashboard and data extract/exchange activities in collaboration with internal and external customers; Acts as liaison within and across departments in defining and meeting reporting, dashboard and data extract/exchange objectives; Develop and maintain reports, dashboards and data extracts for assigned applications; Assure that a consistent approach is followed in report writing, dashboard development and data extract/exchange processes.
Required
A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona.
At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We’re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness. If that sounds like you, you’re our kind of people.
If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you.
Life in Yuma, Arizona
Yuma, recognized by Guinness World Records as the Sunniest City on Earth, offers more than just sunshine. It’s a place where the great outdoors meets a welcoming, tight-knit community. Hike scenic trails, explore the Colorado River, or immerse yourself in local cultural festivals - all while embracing the beauty of this desert oasis. With easy access to larger cities and popular destinations, Yuma makes it easy to balance a fulfilling career with time for personal adventures and relaxation.
https://www.visityuma.com/
https://www.yumachamber.org/
Physical Requirements and working conditions for this position will be provided to you up on interview.
Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Annual Salary
Location: Remote
Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $95,439.68
Mid = $119,299.59
Max = $143,159.51
Summary
The Epic Analyst is responsible for providing analysis, build, implementation, support, maintenance, development and coordination of activities of assigned applications and acts as a liaison between vendors, teams, customers and technical staff. Should be knowledgeable about policies, procedures, and operations in a healthcare setting. Participates in regular day-to-day communication with other project teams and works with vendors and community based Subject Matter Experts (SMEs) to ensure the application build will fit the organization’s and community integration needs. Participates in the development of workflows, data collection and analysis, reporting, and other technical issues associated with the use of the application software. Participates in developing and documenting the standard build procedures that will be used in conjunction with other vendor applications.
Responsibilities
Analysis / Build: Participates in analysis, build, testing, documentation and implementation of optimization or projects related to informatics. In addition: Interact, plan and schedule activities with customers to determine information needs and objectives; Assess current state of workflows and application configurations; Identify and document end user needs and requirements; Build and test application software to meet identified needs and requirements; Assure that a consistent approach is followed throughout the project.
Project Plan / Lead: Project Plan development, maintenance and adherence to expectations and cost constraints; In addition: Liaison and effectively interact within and across departments, technical staff and/or vendors in defining and meeting project objectives; Assure the timelines for the project objectives are realistic and within the allocated time; Consideration for cost and resource constraints: define and adhere to; Monitor and report progress via on-going maintenance of the Project Plan; Provide formal status reports as appropriate; Escalate and communicate issues or topics for advisement as appropriate.
Maintenance: Ensure timely completion of routine maintenance for assigned applications; In addition: Coordinate application and interface maintenance development, troubleshooting, and testing activities between teams, departments and/or vendors as needed; Facilitate enhancement requests; Serve as the day-to-day contact for vendors for on-going. Maintenance/outage of the applications assigned.
Change Control / Testing: Ensure smooth transition from build to test to production environments; In addition: Follows change control policies and procedures (YRMCCare changes 1st & 3rd Wednesday or Infor changes 2nd & 4th Thursday); Utilize, create, update and/or provide test scripts for software build and workflow changes; Provide and maintain documentation of workflow and software changes; Effective communication of upcoming workflow and software changes to all affected application analysts and testing personnel; Follow up on issues through to resolution in test or live environments.
Training: Ensures workflow and software changes are clearly communicated with Trainers and/or end users; Confirm production and master training environment content is consistent; Collaborate with Trainers to utilize, create, update and/or provide Tips & Tricks documents or other methods to communicate changes to end users; Effective communication of upcoming workflow changes within application or area of expertise via EHR news, standard work creation and maintenance and principal trainers, uploading tip sheets to intranet.
Problem Solving / Support: Demonstrates knowledge, problem solving, and troubleshooting skills; Performed work under regular supervision or with specific procedures and guidelines to follow; Duties are varied in nature, requiring independent action and judgement involving commonly encountered and unusual problems. The supervisor is consulted for clarification on policies; Adhere to defined Issue Management procedures; Document, track, and follow-up on all reported incidents; Facilitate issue resolution by working with end users and coordinating with vendors; Evaluate and submit enhancement and system change requests; Able to offer creative solutions; Analyst, per QLIK statistics/Service Level Agreement (SLA) completes all tickets assigned within the following Metrics In addition to monitors, triages and distributes team assigned tickets: > 92% of all Incidents completed under <9 days AND > 92% Service Desk Requests completed in under <50 days.
Reporting / Dashboards / Data Extract and Exchange: Interacts with customers at all levels within the organization in determining reporting, dashboard and data extract/exchange needs and objectives; Plan/schedule reporting, dashboard and data extract/exchange activities in collaboration with internal and external customers; Acts as liaison within and across departments in defining and meeting reporting, dashboard and data extract/exchange objectives; Develop and maintain reports, dashboards and data extracts for assigned applications; Assure that a consistent approach is followed in report writing, dashboard development and data extract/exchange processes.
Required
- Associate’s degree required
- Bachelor’s degree preferred
- 3+ years of experience working in a Healthcare setting with EHR systems in an analytical or implementation role required
- The following two Epic Certifications are required to be active:
- EpicCare Ambulatory
- Health Planet
A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona.
At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We’re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness. If that sounds like you, you’re our kind of people.
If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you.
Life in Yuma, Arizona
Yuma, recognized by Guinness World Records as the Sunniest City on Earth, offers more than just sunshine. It’s a place where the great outdoors meets a welcoming, tight-knit community. Hike scenic trails, explore the Colorado River, or immerse yourself in local cultural festivals - all while embracing the beauty of this desert oasis. With easy access to larger cities and popular destinations, Yuma makes it easy to balance a fulfilling career with time for personal adventures and relaxation.
https://www.visityuma.com/
https://www.yumachamber.org/
Physical Requirements and working conditions for this position will be provided to you up on interview.
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