Intake Coordinator

Job Title: Intake Coordinator

Salary: $43-$46 per hour

Location: Tustin

Openings: 1

Position Purpose: Under the supervision of the Clinical Manager, the Intake Coordinator is an essential member of the clinical team as a facilitator of clinical mental health assessments. The Intake Coordinator’s primary function is to facilitate the admissions process which includes risk assessments and appropriateness for services (both therapy and psychiatry).

Core Duties and responsibilities, include but are not limited to:

• Provides clinical assessment to determine appropriateness of services using screening questionnaires and risk assessments
• Coordinates the scheduling of intakes for therapists and psychiatry providers
• Conducts record reviews (ROI, custody paperwork, etc.)
• Consults with Clinical Director, Manager, or Supervisor as needed
• Reviews internal referrals weekly, conducts outreach to referrals within 5 business days, documents attempts, and closes the loop by informing providers of outcome of referral
• Addresses urgent referrals within 2 business days and closes the loop by informing providers of outcome of referral
• Communicates with administrative team to ensure review of patient’s insurance and eligibility coverage and informs the patient of copay/good faith estimate
• Provides individual and group therapy, as needed
• Ensures all appointments are properly created, scheduled, and confirmed
• Manages waitlist and waitlist outcomes
• Attends meetings as applicable to the job title. (i.e. all staff meetings)
• Behaves professionally and works collaboratively with co-workers to increase productivity
• Understands the organization’s chain of command and reports all issues, concerns, and suggestions for improvement, to direct supervisor
• Refers therapy and psychiatry patients to outside specialists or agencies as needed, using clinical judgment and higher level of care parameters
• Responds to crisis situations and intervenes therapeutically as necessary; assesses for safety of patient and assesses for suicidality, homicidality, and self-harm ideation
• Completes documentation within organization policy of 72 hours
• Maintains capacity expectation of 60%
• Assists with quality measures
• Performs other duties and projects as assigned by the Clinical Manager of Mental Health
• This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.
  
  

Education And Training

• LCSW/LMFT required
• Bilingual: Spanish required
  
  

Qualifications, Skills, And Experience

• Minimum 3 years in related experience
• Experience in clinical intake and assessment processes
• Strong computer skills, acute attention to detail, confident and professional communication.
• Knowledgeable in general EMR/EHR systems is preferred.
• Families Together of Orange County (FTOC) is proud to be an equal opportunity employer. FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.