Onsite Ops Support Specialist

Job Details

Description

Join a Team That Makes a Difference! – Client Services Representative (Dignity Health/Optum360 Liaison)

Are you passionate about helping others and thrive in a fast-paced customer service environment? Do you want to be the bridge between leading healthcare organizations and efficient patient support? At GetixHealth, we're looking for a Client Services Representative to serve as the essential connection between our client (Dignity Health/Optum360) and our operations team—ensuring top-tier service and meaningful patient experiences.

Position Overview

As a Client Services Representative, you’ll play a pivotal role in supporting patients, resolving account inquiries, and maintaining seamless communication between GetixHealth and our client’s systems. You’ll also supply key support functions to the client’s billing office, assisting with account and patient research as needed. Your attention to detail, compassionate communication style, and problem-solving skills will directly impact patient satisfaction and our client’s success.

Key Responsibilities

• Serve as the liaison between the client (Dignity Health/Optum360) and GetixHealth operations.
• Respond to inquiries regarding assigned accounts via email, phone calls, and in-person walk-ins.
• Assist with account management including setting up payment plans, placing account holds, cancellations, and general inquiries.
• Update and answer account questions within the client’s host system.
• Process patient credit card payments and generate daily reporting.
• Handle patient credit card refunds and financial assistance application reviews.
• Investigate and resolve issues related to correspondence, missing payments, or payment posting errors.
• Perform insurance follow-ups to validate correct self-pay balances.
• Supply support functions to the billing office and assist with account/patient research as requested.
  
  

Pay & Perks

• Hourly Pay: $18 to $22/hour (based on experience)
• Quarterly Bonus Eligible!
  
  

Requirements

• Previous customer service experience is required
• Strong communication and interpersonal skills
• Detail-oriented with excellent problem-solving abilities
• Experience working with healthcare accounts or systems is a plus
  
  

Benefits And Incentives

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 60 days of full-time employment.
• Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
• 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.
  
  

Note: This job description outlines the primary duties and qualifications for the role. It is not intended to be an exhaustive list of responsibilities or working conditions.

GetixHealth is an Equal Opportunity and E-Verify Employer.