Camp Assistant Manager

Must love dogs!

The Camp Manager position involves the overall care & health of Campers while upholding customer service standards and managing the team to ensure all processes & procedures are being met.

As Camp Assistant Manager with Camp Bow Wow (https://www.campbowwow.com/houston-greater-heights/)- you will have the opportunity to work with senior regional managers and multi-unit owners to help oversee committed team members and deliver high operation & customer service standards.

Camp Bow Wow has over 220 locations in the country and are passionate about providing the safest, happiest experience for all dogs & pet parents. We’re looking for an experienced professional to help us manage our growing business and team. We prefer to promote from within so there is opportunity for growth at this location and others regionally.

Highlights

• Defined career path to managing your own location in the local area, for the right person.
• Join a fun team that is focused on leadership growth (bi-weekly leadership lunches and group development).
• Bring your “positive energy” and maturity to the team as “THE” primary business leader when you are working.
• Oversee day-to-day Front/Back of House operations.
• Ensure colleagues follow health, safety, & sanitation procedures.
• Meet goals for service, operations, and financial results.
• Perform exceptional front-line customer service.
• Engage with/motivate staff in a positive, constructive way.
• Benefits are offered as competitive compensation and health insurance plans.
  
  

Position Requirements

• Able to withhold high customer service standards, performing duties in the Front of the House.
• Ability to complete Back of House responsibilities (supervising dogs, cleaning, feeding, laundry, etc) when needed, it it always a team effort at Camp.
• Open to learning foundations of Camp from base level positions and up.
• Properly operate & lead a 6-12 person shift, keeping the safety & health of Campers a top priority.
• Open availability (including weekends & holidays).
• 2+ years’ experience supervising/managing a dog daycare/boarding operation, restaurant, hotel, or customer service-driven business operation
• 1+ years in animal care, hospitality, or child care preferred but not required
• Passion for dogs & appreciation for the people who love them
• Ability to stay calm under pressure and provide relationship management and customer service.
• Dependable decision-making, thrive in fast-paced environments (morning and afternoon rushes)
• Attention to detail should be how others describe you
• Excellent verbal communication & computer skills (Outlook, Google Calendar, Canva, proprietary CRM)
• Enjoyment of an environment where you are on your feet and on the move.
• Ability to perform occasional lifting and other physical tasks such as holding and harnessing/unharnessing excited pups.
• Punctuality is a must as we all work together to keep Camp and the pups on a routine daily schedule.).
• Performing phone calls, emails, and other front desk responsibilities on the daily.
• Ability to withhold safety procedures & detailed processes to maintain standards.
• Positive attitude & team leadership experience!
• High School diploma or equivalent obtained.
• Communication skills via teammates & customers.
• Help with events & activities happening at Camp.
• Time management skills & keeping others held to these time schedules.