OUTREACH WORKER BILINGUAL SPANISH ENGLISH
BLEHEALTH
Date: 3 weeks ago
City: Pomona, CA
Salary:
$19
-
$21
per hour
Contract type: Full time
SUMMARY:
The Outreach worker provides exceptional services to clients of BLEHEALTH. MUST SPEAK SPANISH
Essential Duties And Responsibilities
The Outreach worker provides exceptional services to clients of BLEHEALTH. MUST SPEAK SPANISH
Essential Duties And Responsibilities
- Make outbound calls to potential customers to generate leads. Outbound sales experience preferred.
- Must Visit clients home or clients preferred location.
- Handle incoming calls from patients and clients seeking information, appointments, or assistance with healthcare services in a efficient and professional manner
- Provide accurate and detailed information regarding company services, appointments, and general inquiries.
- Assess client needs in the areas of physical health and mental health
- Document pertinent client information, contacts, and issues in the medical record
- Schedule appointments for clients based on their needs, availability, and care manager preferences.
- Verify patient information, insurance coverage, and eligibility for services during the scheduling process.
- Address client concerns, complaints, or issues in a professional and empathetic manner, escalating complex issues to appropriate staff members when necessary.
- Collaborate with company staff, including care managers, nurses, and administrative personnel, to coordinate client care and ensure seamless communication
- Maintain accurate and up-to-date client records and documentation in the company's electronic health record (EHR) system.
- Adhere to all privacy and confidentiality regulations, ensuring the security of client information at all times.
- This position requires strong communication skills, empathy, and a commitment to delivering high-quality care to all callers.
- Travels to client homes, community locations, various agencies, and other outreach destinations.
- Communicates to clients/patients the purposes of the program and the impact it may have on their wellbeing.
- Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
- Coaches patients in effective management of their chronic health conditions and self-care. Assists patient in understanding care plans and instructions.
- Motivates patients/clients to be active and engaged participants in their health and overall wellbeing.
- Assists clients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and /or social services.
- Provides support and advocacy during initial medical visit or when necessary to assure clients' medical needs and referrals required are being conveyed.
- Follows up with both clients and providers regarding health/social services plans.
- Facilitates communication and coordinate services between providers and the clients/patients. Coordinates and monitors services, including comprehensive tracking of clients' compliance in relation to care plan objectives.
- Performs other reasonably related duties as assigned by the supervisor
- High school diploma or associate degree in business administration or equivalent
- Excellent verbal communication skills
- Proficient with Microsoft Office Suite or related software
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