Customer Service Associate - Project-based | Philippines

Description

Peak Support is looking for friendly, reliable, and detail-oriented Customer Service Associates to join our team for a seasonal, project-based campaign. This role is ideal for individuals who are passionate about delivering excellent customer experiences, can handle high volumes of inquiries efficiently, and are quick to adapt in a dynamic, fast-paced environment.

As a Customer Service Associate, you’ll be the first point of contact for customers, providing timely and effective support across various channels such as phone, chat, and email.

Key Responsibilities

• Respond to a high volume of inbound customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, or policies in a courteous and professional manner.
• Resolve customer concerns effectively and escalate issues when necessary.
• Document interactions and resolutions clearly and accurately in the CRM system.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet or exceed service level metrics, including response time, customer satisfaction, and resolution rates.
• Stay updated on project-specific knowledge, tools, and procedures.
• Collaborate with team leads and peers to continuously improve customer service processes.
  
  

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements

Qualifications:

• Amenable to seasonal/project-based employment.
• Previous experience in customer service, support, or similar client-facing roles is preferred.
• Strong verbal and written communication skills in English.
• High attention to detail and excellent problem-solving skills.
• Tech-savvy and comfortable navigating multiple systems and tools.
• Able to work independently in a remote setup and stay motivated without constant supervision.
• Must have a stable internet connection and a quiet, professional home work environment.