Senior Implementation Project Manager - Remote

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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Optum Client Operations organization manages more than one thousand simultaneous implementations of SaaS products in partnership with hundreds of health care institutions, provider systems, and payers. This Client Operations organization is tasked with deploying these technologies quickly, efficiently, at a high level of quality, and to the delight of our customers. The Senior Implementation manager plays a critical role, both internally and externally, in support of these goals.

Optum Analytics is seeking a talented and motivated individual to deploy technology solutions to our clients in the healthcare market. The ideal candidate will have successful experience in Health IT systems implementations. This position requires a blend of client management, project management, process and product knowledge, as well as solid analytical, communication, and leadership skills. The candidate should enjoy working with a team, interacting with clients and collaborating with internal staff in a fast paced, rapidly changing environment.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Lead implementations as the client-facing project manager for complex, multi-program implementations. This includes the creation, management, and oversight of project plans to achieve high quality, on-time implementations that result in a satisfied and referenceable client
• Tailoring the implementation process and product configurations to reflect an extensive knowledge of our customers’ business process and strategic needs in coordination with product requirements
• Preparing detailed and accurate status reports on an ongoing basis, mitigating delays to the implementation, and escalating issues to the leadership team when appropriate
• Tracking major client-specific product deliverables and reinforcing the scope of work outlined in the contract
• Relentlessly collaborating across, and communicating with, a myriad of external and internal stakeholders while serving as the primary liaison between the client and technical resources
• Working closely with other Implementation Managers to facilitate cross-pollination of client-based learnings and to ensure consistency of the overall delivery model
• Looking for ways to constantly improve overall performance including the development and continuous improvement of the methodology
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 3+ years of project management experience
• 3+ experience with implementation or support of SaaS technologies
• 3+ years of experience with the ability to anticipate and manage conflict and risks, while leading the implementation through tenuous situations
• 3+ experience owning technical client relationships, including recurring relationships, issue resolution, and escalation management
• Proficient in MS Word, Excel, PowerPoint, and Project
• Willingness and ability to travel (up to 25% travel)
• Demonstrated communication and presentation skills
• Proven energy, flexibility, and positive attitude in a fast changing environment
  
  

Preferred Qualifications

• Project management coursework and certification
• Project Management software experience
• Experience working in health informatics or within the healthcare industry or prior experience with Clinical, Claim, and/or Hospital Billing Data Types
• Experience organizing, manipulating, troubleshooting, and analyzing large data sets
• Experience understanding and translating technical concepts to technical and non-technical audiences
• Experience owning technical client relationships, including recurring relationships, issue resolution, and escalation management
• Knowledge of software functionality, user navigation and reporting capabilities
• Proven solid decision-making capability. Can digest complex information to understand core issues and then develop proposed solutions that align with company and client interests
• Proven ability to apply process improvement methods independently and successfully with measurable business performance improvement outcomes
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.