IT Support Specialist

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NYBG J ob Description

Title Reports t o

IT Support Specialist

Director of IT Operations

Position Summary

The IT Support Specialist, reporting directly to the Director of IT Operations, plays a pivotal role in delivering exceptional technical support to all New York Botanical Garden (NYBG) staff. This position involves providing white-glove assistance, ensuring seamless operations, and maintaining high levels of user satisfaction. The It Support Specialist collaborates closely with colleagues in the Information Technology department to address the needs of all end users.

Specific Duties & Responsibilities

• Assist employees with computer related issues (via helpdesk, Teams, phone and email)
• Assist the flow, prioritization, and assignment of helpdesk tickets and requests
• Perform installations, upgrades, and configurations of desktop hardware and software
• Follow standard operating procedures to perform helpdesk tasks
• Maintain a current inventory of desktop hardware and software
• Work closely with the IT team on the timely patching of desktop solutions
• Author or edit user guides and system documentation
• Maintain excellent communication with all end users and other members of the technology department
• Work with outside vendors as needed
• Participate in helpdesk coverage rotation
• Additional responsib ilities as required
  
  

Preferred Qualifications

• Experience working with various levels of staff
• Able to explain technical concepts to non-technical users
• Excellent time management skills; can work with minimum supervision to complete tasks
• Experience with Mobile Device Management systems
  
  

Qualifications

• Bachelor’s degree or commensurate experience
• Two-Three years’ experience of Desktop Support
• Familiarity with Windows, Apple Mac OS, iOS
• Experience with Active Directory, NAS, Networked Print Services, and related topics
• Must possess a teamwork focused approach to problem solving
• Able to multi-task; escalate when necessary
• Excellent written and verbal communication skills
• Driver’s license required
  
  

Physical Demands & Work Environment

• Ability to frequently move equipment weighing up to 50 pounds
• Ability to work onsite and at various locations throughout the garden
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position .

Baseline Work Schedule

Monday-Friday 10am-6pm

Salary: $60,000